Looking for customers to feedback on Scope's chatbots

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Adrian_Scope
Adrian_Scope Posts: 11,754 Online Community Programme Lead
in People power
Scope wants to speak with customers about how they're finding our feedback chatbots, the language that we use and what improvements we could make.

Our Insights team will be conducting online paired interviews with chosen customers, but we can also do separate interviews if preferred. The interview is likely to last about an hour and each customer will be rewarded with a £35 voucher for their time.

We're very flexible and are happy to work around customer schedules.

We only need two customers for this project, but if you would like to participate, please email us at community@scope.org.uk to express your interest.

Comments

  • pink_princess
    pink_princess Online Community Member Posts: 156 Empowering
    I’d be happy to help if your still looking for someone.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,468 Championing
    I've forwarded your email onto Adrian, thanks @pink_princess :)
  • desai786
    desai786 Scope Member Posts: 26 Listener
    I’d be happy to help if needed
  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 14,031 Championing
    I would be interested as well 
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    I would also be interested but I appreciate I am a little late in letting you know this!

    Well done and thank you @desai786 and @durhamjaide2001 for expressing your interest in supporting the team with this opportunity  :)
  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 14,031 Championing
    L_Volunteer said:
    I would also be interested but I appreciate I am a little late in letting you know this!

    Well done and thank you @desai786 and @durhamjaide2001 for expressing your interest in supporting the team with this opportunity  :)
    Thanks 
  • desai786
    desai786 Scope Member Posts: 26 Listener
    edited November 2022
    Hi there
    please could you forward my email too
    [Removed by moderator - personal information]
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    @durhamjaide2001 You are welcome  :)

    @desai786 You can email community@scope.org.uk to express your interest  :)
  • Siwheels73
    Siwheels73 Scope Member Posts: 752 Pioneering
    L_volunteer, I hate Chatbots with a passion, end of! They are a clever idea, but they never seem programmed well, and 9 times out of 10, they are just a delay to talk to the human you expected to be speaking with.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    Diversity of feedback is really important @Siwheels73. Thanks for sharing your feedback with us  :)

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