Do DWP text if PIP decision unsuccessful?

Granny03
Granny03 Online Community Member Posts: 14 Listener
in PIP, DLA, ADP and AA
Good morning,  I'm still stressing about my application.   I received a text last Friday 2nd December to say 'we have not yet made a decision' and I've heard nothing more where some people seem to hear a few days after this.  Does anyone have experience of being declined and either not getting a decision text or being declined and still got a decision text.  I'm feeling so ill because of this process with worrying.  Thank you

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    I've not heard of them sending a text message with a refusal. Some people have decisions quite quickly after the text "we've not made a decision yet" but some wait weeks after.
  • bg844
    bg844 Online Community Member Posts: 3,928 Championing
    After assessment a decision should be made within 2-12 weeks, I’m not aware of refusal text messages being sent- it’s still a new system.
  • Granny03
    Granny03 Online Community Member Posts: 14 Listener
    poppy123456 said:
    I've not heard of them sending a text message with a refusal. Some people have decisions quite quickly after the text "we've not made a decision yet" but some wait weeks after.
    Thank you so much I just hope I'm stressing for nothing.  I was just going by what I'd read on here and most seemed to be just a few days.
  • Granny03
    Granny03 Online Community Member Posts: 14 Listener
    bg844 said:
    After assessment a decision should be made within 2-12 weeks, I’m not aware of refusal text messages being sent- it’s still a new system.
    Thank you for replying.  I'm really struggling waiting to hear.  I am frightened to ring and check as I don't want to jeopardise anything 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    It won't affect anything if you ring but do be aware you could be waiting for anything up to an hour.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm

  • Granny03
    Granny03 Online Community Member Posts: 14 Listener
    poppy123456 said:
    It won't affect anything if you ring but do be aware you could be waiting for anything up to an hour.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm

    Thank you so much.  I really appreciate how helpful you are on this forum.
  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 15,415 Championing
    Sorry to hear that 
  • Granny03
    Granny03 Online Community Member Posts: 14 Listener
    I have just telephoned to try ease my anxiety to be told taking around at least 5 weeks at the moment 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    Granny03 said:
    poppy123456 said:
    It won't affect anything if you ring but do be aware you could be waiting for anything up to an hour.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm

    Thank you so much.  I really appreciate how helpful you are on this forum.

    You're very welcome.
    Granny03 said:
    I have just telephoned to try ease my anxiety to be told taking around at least 5 weeks at the moment 

    Well it's up to about 12 weeks from when the report was returned.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    Is there anything, in particular, that might help the waiting to feel more manageable for you at the moment @Granny03? I can hear that it might be anxiety-provoking.

    Please don't hesitate to let us know if there's anything we can do to support you. We are all here for you and listening to you  :)
  • Granny03
    Granny03 Online Community Member Posts: 14 Listener
    L_Volunteer said:
    Is there anything, in particular, that might help the waiting to feel more manageable for you at the moment @Granny03? I can hear that it might be anxiety-provoking.

    Please don't hesitate to let us know if there's anything we can do to support you. We are all here for you and listening to you  :)
    Thank you for your kindness.  It is the uncertainty of being accepted and stressing of the future.  Nothing really will help until decision is received.   I'm using lavender and a friend checking in with me regularly. 
  • Granny03
    Granny03 Online Community Member Posts: 14 Listener
    Just to let everyone know dwp made my decision yesterday and granted me enhanced on both.  However I only found out when I telephoned to chase this morning to see how long decisions were taking. I have not received a text this morning either to notify.  It is 4 and a half weeks since my assessment.  The lady was lovely and said although normally texts are sent for some reason I hadn't been sent the decision text.

    Hope this helps others answers questions as I know how anxious I have been.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,469 Championing
    Thank you for the update @granny03 :) That sounds promising! Fingers crossed you'll get confirmation of your award soon, though I'm not sure if this'll be affected by Christmas, and the Royal Mail strikes.
  • Granny03
    Granny03 Online Community Member Posts: 14 Listener
    Tori_Scope said:
    Thank you for the update @granny03 :) That sounds promising! Fingers crossed you'll get confirmation of your award soon, though I'm not sure if this'll be affected by Christmas, and the Royal Mail strikes.
    The lady told me all the figures over the phone which has made 2023 look brighter. Letter was posted yesterday but with Christmas and strikes I know it will take a while. Thank you
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    I am really pleased to hear 2023 looks brighter @Granny03. Hopefully, you will receive the letter soon but I recognise it might take a while, particularly with Christmas and the strikes.

    Please don't hesitate to let us know if there's anything else we can do to support you. We are all here for you and listening to you  :)
  • cindylou01
    cindylou01 Online Community Member Posts: 8 Listener

    A decision has been made on my claim ots a new claim but when I rang they said couldn't tell me all wi be explained in my latter but the decision was made on 11th July is this mean I've not been awarded

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