Carers Allowance query

clarzier
clarzier Online Community Member Posts: 51 Contributor
in Benefits and income
We applied for Carers Allowance in September and had a letter back as my carer does 15 hours of college a week. CA wanted her college to complete a form which we did. This was sent back to CA end of September 2022.

We didn't hear anything but on 28th November 2022 my carer received a lump sum from CA which equates to 7 weeks of payments which she has put aside incase an error has been made.

We received no letter so called the helpline to be told that a decision has been made but due to the letter being sent out they are unable to tell us what is in the letter as "once a decision is made the letter cannot be accesser".  With postal strikes I doubt we will ever get a letter.

Today would be approximately 4 weeks since the payment (due to Xmas) but nothing has arrived.

Can anyone advise what could have happened or had experienced the same.

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    We can only guess what has happened. Your carer will need to contact carers allowance to ask, they should be able to tell them whether there's been an award made because it will tell them on the computer. Contact details here.
    General enquiries
    Telephone: 0800 731 0297
    Textphone: 0800 731 0317
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0297
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 8am to 6pm


  • clarzier
    clarzier Online Community Member Posts: 51 Contributor
    That's where we have called - my carer went through security etc and that's when we were told once a decision has been made it cannot be accessed by staff so we need to wait for the letter which should be with us in 7/10 working days.

    Is there anything else we can do?
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    clarzier said:
    we were told once a decision has been made it cannot be accessed by staff
    That's not correct. The call centre can see that decision but it takes up to 24 hours before they can see it after the decision was made. As money was received i can only assume that there's been an award.

  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    edited December 2022
    Post is taking several weeks even for some first class letters. I received post this week which was sent first class at the end of November. DWP mail is sent second class. The letter will likely come in due course.

    An award must have been made because without that a payment would not have been made.

    As CA is usually paid every 4 weeks they may well receive a further payment shortly.
  • jenny78
    jenny78 Online Community Member Posts: 3 Listener
    Hi I was wondering if anyone can help I was due a ca payment on the 26th and it didn’t go in I’ve rang today due to Xmas and they said have a changed address I said no they said it’s been suspended due to have Mail back they have now send information to whoever they send it to does anyone know when I will get a payment or how long it takes to get back reinstated please 
  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    edited December 2022
    jenny78 said:
    .. they said have a changed address I said no they said it’s been suspended due to have Mail back they have now send information to whoever they send it ...  
    Sorry but I don't understand what you are saying they said.
    jenny78 said:
    ..does anyone know when I will get a payment or how long it takes to get back reinstated please 
    No one here can tell you when you will be paid, only DWP can tell you that.
  • jenny78
    jenny78 Online Community Member Posts: 3 Listener
    Sorry for the confusion I was wondering if anyone knew after having a suspension on ca how long it takes to get back reinstated 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    jenny78 said:
    Sorry for the confusion I was wondering if anyone knew after having a suspension on ca how long it takes to get back reinstated 

    We can't tell you that, only CA can tell you.
  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 13,778 Championing
    poppy123456 said:
    jenny78 said:
    Sorry for the confusion I was wondering if anyone knew after having a suspension on ca how long it takes to get back reinstated 

    We can't tell you that, only CA can tell you.
    Yep we would love to tell you but unfortunately we can't 

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