If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.
Find out how to let us know if you're concerned about another member's safety.
Find out how to let us know if you're concerned about another member's safety.
Carers Allowance query

clarzier
Community member Posts: 51 Courageous
We applied for Carers Allowance in September and had a letter back as my carer does 15 hours of college a week. CA wanted her college to complete a form which we did. This was sent back to CA end of September 2022.
We didn't hear anything but on 28th November 2022 my carer received a lump sum from CA which equates to 7 weeks of payments which she has put aside incase an error has been made.
We received no letter so called the helpline to be told that a decision has been made but due to the letter being sent out they are unable to tell us what is in the letter as "once a decision is made the letter cannot be accesser". With postal strikes I doubt we will ever get a letter.
Today would be approximately 4 weeks since the payment (due to Xmas) but nothing has arrived.
Can anyone advise what could have happened or had experienced the same.
Can anyone advise what could have happened or had experienced the same.
Comments
-
We can only guess what has happened. Your carer will need to contact carers allowance to ask, they should be able to tell them whether there's been an award made because it will tell them on the computer. Contact details here.General enquiries
Telephone: 0800 731 0297
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0297
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
That's where we have called - my carer went through security etc and that's when we were told once a decision has been made it cannot be accessed by staff so we need to wait for the letter which should be with us in 7/10 working days.
Is there anything else we can do? -
clarzier said:we were told once a decision has been made it cannot be accessed by staff
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
Post is taking several weeks even for some first class letters. I received post this week which was sent first class at the end of November. DWP mail is sent second class. The letter will likely come in due course.
An award must have been made because without that a payment would not have been made.
As CA is usually paid every 4 weeks they may well receive a further payment shortly.Information I post is for England unless otherwise stated. Rules may be different in other parts of UK. -
Hi I was wondering if anyone can help I was due a ca payment on the 26th and it didn’t go in I’ve rang today due to Xmas and they said have a changed address I said no they said it’s been suspended due to have Mail back they have now send information to whoever they send it to does anyone know when I will get a payment or how long it takes to get back reinstated please
-
jenny78 said:.. they said have a changed address I said no they said it’s been suspended due to have Mail back they have now send information to whoever they send it ...jenny78 said:..does anyone know when I will get a payment or how long it takes to get back reinstated pleaseInformation I post is for England unless otherwise stated. Rules may be different in other parts of UK.
-
Sorry for the confusion I was wondering if anyone knew after having a suspension on ca how long it takes to get back reinstated
-
jenny78 said:Sorry for the confusion I was wondering if anyone knew after having a suspension on ca how long it takes to get back reinstated
We can't tell you that, only CA can tell you.
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
poppy123456 said:jenny78 said:Sorry for the confusion I was wondering if anyone knew after having a suspension on ca how long it takes to get back reinstated
We can't tell you that, only CA can tell you.
Brightness
Categories
- All Categories
- 12.9K Start here and say hello!
- 6.6K Coffee lounge
- 45 Games room
- 429 Cost of living
- 4.4K Disability rights and campaigning
- 1.9K Research and opportunities
- 208 Community updates
- 9.2K Talk about your situation
- 2.1K Children, parents, and families
- 1.5K Work and employment
- 785 Education
- 1.6K Housing and independent living
- 1.4K Aids, adaptations, and equipment
- 613 Dating, sex, and relationships
- 370 Exercise and accessible facilities
- 758 Transport and travel
- 30.4K Talk about money
- 4.3K Benefits and financial support
- 5.1K Employment and Support Allowance (ESA)
- 16.4K PIP, DLA, and AA
- 4.7K Universal Credit (UC)
- 6.2K Talk about your impairment
- 1.8K Cerebral palsy
- 858 Chronic pain and pain management
- 160 Physical and neurological impairments
- 1.1K Autism and neurodiversity
- 1.2K Mental health and wellbeing
- 322 Sensory impairments
- 819 Rare, invisible, and undiagnosed conditions
Complete our feedback form and tell us how we can make the community better.
Do you need advice on your energy costs?
Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.