Attendance allowance

juju10
juju10 Online Community Member Posts: 41 Connected
in PIP, DLA, ADP & AA
Good morning we have recently applied for AA for aunt had call from decision maker etc spoke on phone today they said a decision has been made an wouldn’t tell over the phone what decision was ….can they not tell you over phone then? Many thanks 

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    If it was the call centre you rang today, they may not be able to see what that decision is. Once a decision is made it can take up to 24 hours for them the to able to see it on the computer. They will only be able to see that a decision was made.
  • juju10
    juju10 Online Community Member Posts: 41 Connected
    Hi just called the standard number all he said was a decision has been made an told us to wait for letter 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    As i advised, he may not be able to see what that actual decision is yet.
  • ShirleyW
    ShirleyW Online Community Member Posts: 353 Empowering
    @juju10 check the bank account you've asked for the money to be paid into.  Usually the money is paid in well before the letter arrives.
  • juju10
    juju10 Online Community Member Posts: 41 Connected
    Many thanks for help managed to get helpful person on phone who told us decision over the phone 😊

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