Carers Allowance Misinformation ?

An update to what has been a bit of a saga.

We hear lots of reports about people from the DWP being uncaring/ unhelpful etc ... after speaking to a very helpful man yesterday afternoon who escalated my case to have the correct award on file, we spoke to a lovely woman today who has sorted everything out their end.  No more overpayments on my ESA  ... Carers Premium backdated to November and payment actioned to be with me next week

So credit where credit is due, in my experience over the years, most people from the DWP have been very professional and sympathetic.  Just the one who didn't seem interested and that's the one I first reported the overpayment to a month ago