PIP textphone

Fibleepy
Fibleepy Online Community Member Posts: 55 Contributor
in PIP, DLA, ADP & AA
Hi,
has anyone actually used the PIP textphone for the hard of hearing?
The number I have is 0800 121 4493 and I’ve dialled it using the Relay UK app but it just sounds like a fax machine and then disconnects.

Comments

  • Adrian_Scope
    Adrian_Scope Posts: 14,387 Online Community Programme Lead
    Good afternoon @Fibleepy. I haven't personally used Relay so not sure if I'm saying something obvious, but the PIP helpline says when using Relay you use 18001 then 0800 121 4433. Is that what you're trying? 
  • Fibleepy
    Fibleepy Online Community Member Posts: 55 Contributor
    Thanks Adrian. The Relay app is set to dial 18001 automatically before a phone number but the number you have quoted (ending 4433) is different to the number I’ve tried (ending 4493) so I’ll try your number tomorrow.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    The number you’ve been using ending 4493 is incorrect. Adrian’s number is correct.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433 
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet 
    Monday to Friday, 9am to 5pm

  • Fibleepy
    Fibleepy Online Community Member Posts: 55 Contributor
    Thank you Poppy.I’ll try them again tomorrow 
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,921 Championing
    Have you managed to get through to them ok yet @Fibleepy and, if so, how did this go? Please feel free to let us know how this goes and if there's anything else we can do to support you  :)
  • Fibleepy
    Fibleepy Online Community Member Posts: 55 Contributor
    yes it worked thanks! It typically took a while for a pip assistant to answer but I had a chat to the Relay assistant whilst waiting. 
  • Adrian_Scope
    Adrian_Scope Posts: 14,387 Online Community Programme Lead
    Ah I didn't spot the small difference in numbers, I'm glad you were able to get through @Fibleepy. 
  • Fibleepy
    Fibleepy Online Community Member Posts: 55 Contributor
    Me too! Thanks for your help Adrian
  • hueston
    hueston Online Community Member Posts: 1 Listener

    Hi how does this work my hering is now profound and irs getting so hard tonuse phone for calls now

  • Emilee
    Emilee Online Community Member Posts: 378 Empowering
    https://forum.scope.org.uk/discussion/comment/1111787#Comment_1111787

    @hueston, Relay UK is a free service that connects you to someone (a relay assistant) who passes messages between you and the person you’re calling.

    It works like this:

    • You type your message on your phone or computer
    • The relay assistant reads it out loud to the PIP agent
    • The PIP agent speaks back
    • The assistant types their response back to you to read

    It goes back and forth like that in real time.

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