Telephone assessment

Lolalexus
Lolalexus Online Community Member Posts: 6 Listener
in Employment and Support Allowance (ESA)
Hi my original assessment was cancelled and my new telephone assessment is while I am on holiday. Does this matter as it’s a telephone assessment? Thx 

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Providing you're not going out of the country for your holiday then it won't be a problem.
  • Lolalexus
    Lolalexus Online Community Member Posts: 6 Listener
    I’m going to Spain to my neice wedding 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Then you will need to cancel the appointment and rebook it for another time, assuming you haven’t previously cancelled an appointment. 
  • flour
    flour Online Community Member Posts: 110 Empowering
    edited May 2023
    If you can't re - arrange, it may be possible for you to still accept the call from abroad and do the telephone assessment from a quiet space such as a hotel room etc?

    If its a landline at home they are going to call you may need to redirect it to a mobile - which may be expensive but you purchase some international minutes in advance.
  • Lolalexus
    Lolalexus Online Community Member Posts: 6 Listener
    Thank you. My mum lives out there so I will b in her house thanks 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Can I please just check if it’s New style ESA or Universal Credit you’re claiming? 
  • Lolalexus
    Lolalexus Online Community Member Posts: 6 Listener
    Hi everyone my telephone assessment was due today bet 9am and 1pm. They called last night and said they were changing it to bet 1pm and 4pm. They then called this am and said they have staffing issues and they had to cancel. This is the second time they have cancelled.  Is this normal? Im getting quite stressed and anxious with all this. Thanks 
  • bg844
    bg844 Online Community Member Posts: 3,883 Championing
    @Lolalexus Unfortunately staffing issues can occur, just like in many other workplaces. You will be contacted with what's next available in due course. 

  • Lolalexus
    Lolalexus Online Community Member Posts: 6 Listener
    Hi my second assessment on 17 May was also cancelled and I have heard nothing since ?  Is this normal? Thx 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Unfortunately, staff being off sick does happen because they can't get replacements to do the planned assessments so they are then cancelled. Once another appointment becomes available you will be contacted.

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