Have issues with logging on to the scope online community

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Globster
Globster Community Volunteer Host, CP Network, Scope Member Posts: 3,039 Championing
edited October 2023 in Coffee lounge
Hello to online scope community 
I am having trouble with logging into the scope online community on my computer I have tried logging into at least three different times and this message I keep getting below I would appreciate so help with this matter please but I don’t have any issues with logging into the community on my phone it’s only laptop I struggling with logging into community on 

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  • Albus_Scope
    Albus_Scope Posts: 9,951 Scope Online Community Coordinator
    Sorry to hear you're having issues @Globster. I can see you can still post. 

     So is this a constant issue on your laptop, or is it intermittent? Are you logged in on your phone currently? 
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 3,039 Championing
    edited October 2023
    It’s intermittent problem which keeps happening on computer but I don’t any problem logging into the community on phone yes I am logged into community on phone  :)
  • Albus_Scope
    Albus_Scope Posts: 9,951 Scope Online Community Coordinator
    Ok gotcha, so no issues connecting on your phone regularly, only that laptop.

    We have had some technical issues over the last week with the site going down for everyone briefly every now and again, but I've not had any reports today.   I'll ask some of the techy guys in a minute and see what they suggest. 
  • Albus_Scope
    Albus_Scope Posts: 9,951 Scope Online Community Coordinator
    Ok, few troubleshooting bits here.

    Are you accessing the site from an older link? Does it work if you manually type in https://forum.scope.org.uk/   ?

    Have you tried clearing your browsers cache? If you let me know which browser you're using, I can talk you through how to do that if you don't know. :) 

    Are you connecting via wifi? Can you access other sites?
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 3,039 Championing
    I am to log in using my computer after you provided me with the link and grateful for your help with this matter 
    can ask how I get the computer to remember this latest link to my browser 

  • Albus_Scope
    Albus_Scope Posts: 9,951 Scope Online Community Coordinator
    Glad we fixed it!  You should just be able to bookmark the link as you would do with any other site. :)

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