Wca assessment

madee93
madee93 Online Community Member Posts: 51 Connected
in Universal Credit (UC)
I was supposed to have my telephone wca assessment today between 1pm and 4pm..but no1 called....could they have all the Information they need ? Unsure what to do now has any1 had this happen to them if so what happend next any advice welcome 

Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    edited November 2023
    I'm so sorry that they didn't call you for your assessment @madee93. Unfortunately, I cannot say whether it is because they have everything they need. I would wait until midday tomorrow to see if you have a letter that's been delivered late with a reschedule or if get a call in the morning. If you hear nothing, then I'd call and inquire as to why they missed your appointment.
  • AtlasShoulders
    AtlasShoulders Online Community Member Posts: 40 Contributor
    madee93 said:
    I was supposed to have my telephone wca assessment today between 1pm and 4pm..but no1 called....could they have all the Information they need ? Unsure what to do now has any1 had this happen to them if so what happend next any advice welcome 
    This happened to me, and I think it does happen quite a lot for various reasons. I would recommend you phone the HAAS/CHDA tomorrow to ask them to note on your file that you didn't receive the call. They should be able to check what has happened at their end.
  • madee93
    madee93 Online Community Member Posts: 51 Connected
    @AtlasShoulders can i ask what happened in tour case ?
  • AtlasShoulders
    AtlasShoulders Online Community Member Posts: 40 Contributor
    madee93 said:
    @AtlasShoulders can i ask what happened in tour case ?
    In my case I waited until 1 hour after the assessment timeframe had ended and then phoned up. My assessment was on a Saturday so they couldn't get hold of the assessor as they were working from home. They said they would make a note that I'd phoned but said not to worry as it wasn't my fault and someone would contact me to rearrange if necessary. However a week or so later I got a notification that I'd been assessed as LCWRA without an assessment. It seems the WCA assessor did a paper-based assessment but nobody thought to cancel the phone appointment.

    I can't promise this will be the same in your case, but by phoning them up and reporting that you didn't receive the call, it prevents any misunderstandings or risk of the process being closed.

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