Uc message 8am 25 December

tessjenn
tessjenn Online Community Member Posts: 5 Connected
edited December 2023 in Universal Credit (UC)
Was just wondering if anyone else had a message from Uc on 25th December 8am
the message was about being reassessed for WCA which i was already aware of 2 months previously 
is it me or does anyone else think this was inappropriate 

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Some people had messages on their journal on Christmas day but it's been suggested that they were automatically generated.

    What exactly did the message say?
  • tessjenn
    tessjenn Online Community Member Posts: 5 Connected
    Just as said in post but just thought it was a bit inappropriate 
    if anyone was suffering from anxiety etc 
  • Adrian_Scope
    Adrian_Scope Posts: 11,783 Online Community Programme Lead
    I couldn't say for certain but I would imagine they are automated as the DWP was closed over Christmas and a lot of messages are automatically generated. 
    I'm sorry if it has caused you uneccessary worry @tessjenn and I hope you were able to have an enjoyable Christmas despite the message.
  • tessjenn
    tessjenn Online Community Member Posts: 5 Connected
    Thank you for your support just thought it would have been better if any messages would have been at least the 1 January for any body no matter what ailment a person as
    but has usual a person symptoms does not .?
    Sorry if I have come across aggressive I sincerely do not mean to be 
  • Adrian_Scope
    Adrian_Scope Posts: 11,783 Online Community Programme Lead
    Not at all @tessjenn, I understand what you mean and you certainly don't come across aggressively. 


  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    When they are automatically generated i don't think they have control of when the are sent.
  • Autism_at_40
    Autism_at_40 Online Community Member Posts: 899 Pioneering
    I think it's inappropriate yes and they shouldn't arrange them to be sent during this period either.
  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 4,477 Championing

    tessjen,

    Wholly inappropriate on Christmas Day, yes!

    Reminders are generated 24 hours beforehand and a human sets those journal messages.

    I was mildly irritated on Christmas eve by two journal messages wishing me a merry etc but on Christmas Day no, not ok!   


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