Bank details changed- evidence requested

Janemet
Janemet Online Community Member Posts: 16 Listener
in Universal Credit (UC)
I’m in the process of changing banks, I changed the details online last night. This morning I’ve been asked to attend an appointment in the morning to provide more evidence. That’s it. No other details.
What do they need to see??! I’m not very mobile, it’s really short notice. Feel like changing it’s more hassle than it’s worth!! 

Comments

  • fabbydabby1
    fabbydabby1 Online Community Member Posts: 6 Listener
    When I changed mine all they wanted to see was the bank card & it had the account details on it so they would match what you put.
    my appointment lasted less than 1 minute 
    hope this helps
  • Albus_Scope
    Albus_Scope Posts: 10,798 Scope Online Community Coordinator
    Hiya @Janemet.  I understand the concern, they often don't give a great deal of information, but as Fabbydabby1 has said, they just want to make sure the new details are correct and the account is yours, it's basically to stop any chances of identify theft. 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    This is standard procedure when changing banks when you claim UC. 

Categories