Eon Next Text Re:WHD

OverlyAnxious
OverlyAnxious Online Community Member Posts: 4,125 Championing
in Money and bills
Not another warm home discount thread...  :D

I received a text from Eon Next yesterday suggesting that I could be eligible for their WHD scheme.  (Possibly different to the gov't one?).  The text looked genuine, same as previous texts from them, and even had my account number on it.  

Is this genuine or it a scam?  I can't find anything about it on here or on the Eon website, and I usually receive emails from them rather than texts.

It linked directly to a survey website, which asked for my address, so I just closed it down at that point.  Just interested to know whether it's genuine or not really.  I can't be the only one to have received it.

Thanks

Comments

  • Albus_Scope
    Albus_Scope Posts: 9,560 Scope Online Community Coordinator
    Iiiiinteresting.  What was the number it was sent from? That's usually an easy way to see if it's a scam or not. 
  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,125 Championing
    Albus_Scope said:
    Iiiiinteresting.  What was the number it was sent from? That's usually an easy way to see if it's a scam or not. 
    Not sure.  It just Eon Next at the top.  I haven't got my phone to hand right now but will check to see what the number was later.
  • JessieJ
    JessieJ Online Community Member Posts: 925 Trailblazing

    I had nothing about the warm home discount, but have had 4 texts from them as EON Next, they were in October & November re their winter support tariff, they all included their number to call though.

    Probably best to make a cuppa & call them.


  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    There’s no other WHD other than the Government one. You can check online whether you’re entitled. https://www.gov.uk/check-if-youre-eligible-for-warm-home-discount
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    Eon has an email address too if that helps :) 
  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,125 Championing
    Here's a screenshot of the text.  (Account number blanked).

    I can't work out how to see the senders number?


  • Albus_Scope
    Albus_Scope Posts: 9,560 Scope Online Community Coordinator
    When in doubt, don't! 

    I'd suggest giving Eon an email or call;


      " You can email us at hi@eonnext.com, using the title "Example of scam email" and be sure to include a screenshot if you can."

    " If you're not sure it's a call from us, we recommend hanging up and then calling us on 0808 501 5200."
  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,125 Championing
    edited March 2024
    To update this thread.  It was a genuine text.  I couldn't face any communication so just risked it and then forgot about it until today. 

    Just put my meter readings in for the month and saw this on the app...



    Don't understand how or why I'm eligible when the .gov site says I'm not but I guess that will remain a mystery.  :D
  • A_CRUCE_SALUS
    A_CRUCE_SALUS Online Community Member Posts: 19 Listener
    We should never click links in anything without double checking. Its easy to fake apparent web addresses and caller ID...the actually text of the image looks fine so you could have tried to pinput that into a webpage. Scammers will show such a clean link like that, but in reality it goes somewhere ttally different...always keep an eye on the www urls too as you browse.
  • Trish72
    Trish72 Online Community Member Posts: 1 Listener

    Hi. I recieved a text from.eon stating that I could apply as I fell into the broader group, but not the core group. I contacted the warm home discount where the man I spoke to told me that I wasn't and that it was not a genuine text ..after the call I rang eon next and he informed me that I was eligible and has done the application over the phone with me. If you recieve a text its worth calling your energy suppler and checking.

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,125 Championing
    edited March 25
    https://forum.scope.org.uk/discussion/comment/1006304#Comment_1006304

    Hi,

    Was that this year or last year?

    The text I received was last year and was genuinely sent by Eon. So far I have not received a text this year.

    The criteria is expected to change again next year, so that everyone on means tested benefits will be eligible again, although we don't have full details of that yet.

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