Missing payment

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Tizzi84
Tizzi84 Online Community Member Posts: 3 Listener
in Employment and Support Allowance (ESA)
My esa hasn’t been put in today. I waited 50 mins to ask them and was told it would be in today it’s a glitch but still don’t have it. Will it be Monday do you think? 

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  • Albus_Scope
    Albus_Scope Posts: 10,023 Scope Online Community Coordinator
    Heya @Tizzi84 and welcome to the community. :)

    Sometimes there can be a bit of a delay in payments, so I'd try not to worry about it too much. Is it in now?  If not it will probably be Monday.  If it's not in, I'd get back to the DWP asap. 
  • Tizzi84
    Tizzi84 Online Community Member Posts: 3 Listener
    Albus_Scope said:
    Heya @Tizzi84 and welcome to the community. :)

    Sometimes there can be a bit of a delay in payments, so I'd try not to worry about it too much. Is it in now?  If not it will probably be Monday.  If it's not in, I'd get back to the DWP asap. 
    Hi no it’s still not in? I’ll have to phone Monday and check. Good job it’s not urgent isn’t it 
  • pburns1337
    pburns1337 Online Community Member Posts: 67 Empowering
    I just got off the phone because my expected payment on Monday didn't come in. The phone worker explained that "the payment system broke" while they were putting through the annual increase. She did a manual payment which will be in my account today.

     I'm surprised this site hasn't been inundated with queries about missing payments.
  • Tizzi84
    Tizzi84 Online Community Member Posts: 3 Listener
    No so was I! I did receive mine Monday in the end 
  • Albus_Scope
    Albus_Scope Posts: 10,023 Scope Online Community Coordinator
    Blimey! I'm glad it's been sorted for you both at least! 

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