Carers allowance advice after zero payments

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Woodcock21
Woodcock21 Online Community Member Posts: 55 Connected
in Benefits and income
I started my claim in November 2023. I am my husband's carer.

I received a payment including back dated in January 2024.

Then I received a letter asking for the next 3 months payslips. 

I haven't received a penny since January 2024. 

I sent the payslips off at 27th march 2024. I've called them twice and still nothing 😞 

Any advice????

(No I don't qualify for UC )

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Contact your local MP. Tell them exactly what's happened and they will hopefully contact them on your behalf.https://www.parliament.uk/get-involved/contact-an-mp-or-lord/contact-your-mp/
  • Woodcock21
    Woodcock21 Online Community Member Posts: 55 Connected
    Oh really is that what's needed 😲 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Yes, many people do the same and it very often gets them shifted. I had to do the same some years ago and the problem was sorted within 24 hours. 
  • Woodcock21
    Woodcock21 Online Community Member Posts: 55 Connected
    Just DWP CA again. 
    All I got was you called last week and a message has been sent to the back office. 

    When will my next payment be? I can't tell you.
    Can you see if it's being actioned?
    I can't tell you 



  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Please do as I advised and contact your local MP. You will need to make sure you give your name and address. 
  • Woodcock21
    Woodcock21 Online Community Member Posts: 55 Connected
    Finally emailed my MP

    Well I've had a moment....
    •sent first email with wrong attachments ( 2022 wage slips not 2024)
    •then second email I forgot to add a phone number.
    •then I added wrong number. Flipping dyslexic moment transposed the numbers.

    Just hope she can make head or tails off my multiple emails 🤦😪

    14 weeks now with no carers allowance. I'm just banging my head against a brick wall. 

    Fingers crossed 

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