Rent increase not apllied

Ramonica
Ramonica Online Community Member Posts: 59 Contributor
in Universal Credit (UC)
My new statement has no rent increase applied. I know its in arrears but should have a week in. I messaged and got no answer, can I see on my account if my submitted change has been applied? should I call them?  I am totally confused now.

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    UC do not pay part increases during any assessment period. 

    If you’re privately renting then the LHA increases will not apply until your next UC payment, the same as other elements. The first to see the increase will be those with assessment periods that start on or after 8th April. 
  • shortypp
    shortypp Online Community Member Posts: 5 Listener
    I called in and they sent me a payment for the money owed, just call in and inform them.

    my assessment is from  the 6th of every month till the 7th the following month. The rent increases started on the 1st April, they should owe you some money.


  • FreeAmber
    FreeAmber Online Community Member Posts: 5 Listener
    shortypp said:
    I called in and they sent me a payment for the money owed, just call in and inform them.

    my assessment is from  the 6th of every month till the 7th the following month. The rent increases started on the 1st April, they should owe you some money.



    i have same problem.
    did you call or send message to them?
  • shortypp
    shortypp Online Community Member Posts: 5 Listener
    FreeAmber said:
    shortypp said:
    I called in and they sent me a payment for the money owed, just call in and inform them.

    my assessment is from  the 6th of every month till the 7th the following month. The rent increases started on the 1st April, they should owe you some money.



    i have same problem.
    did you call or send message to them?
    I called them first hun, or just leave a message on your Journal if you can’t get through.
  • FreeAmber
    FreeAmber Online Community Member Posts: 5 Listener
    thank you
    shortypp said:
    I called them first hun, or just leave a message on your Journal if you can’t get through.
    thank you

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