Issues with the community

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Adrian_Scope
Adrian_Scope Posts: 11,758 Online Community Programme Lead
in Announcements and information
Hello all, I know many of you have reported many issues either with signing into or using the online community and I wanted to let you know we're investigating them. If you're a regular user of our dark mode setting, you might notice that it is no longer available. This is because we have switched this off while we investigate the reported issues. Sorry for any inconvenience caused and we'll update once we have more information.

Comments

  • Adrian_Scope
    Adrian_Scope Posts: 11,758 Online Community Programme Lead

    You might notice a change with the comment box and how you format your posts. It may take some getting used to but in the long run it will help to improve the community and ensure issues like we had yesterday happen less frequently.

    If anyone has issues with using it or has any questions, please don't hesitate to ask.

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    From what I've seen so far it seems much better. I haven't used my iPhone to check yet but I will later. Using my Mac it seems much more responsive than it was before. Fingers crossed it's the same for the phone. Thanks @Adrian_Scope

  • 66Mustang
    66Mustang Online Community Member Posts: 15,035 Championing

    Just to say thanks and I actually prefer the new comment box, I think it seems a little more "utilitarian" and a little less "looks nice but doesn't work perfectly" if that makes sense … it will take some getting used to but I think it's actually more efficient

  • 66Mustang
    66Mustang Online Community Member Posts: 15,035 Championing
    edited May 2024

    @Beaver79

    I didn't notice that but I switched to dark mode and it is indeed doing the same for me in dark mode, so I think maybe that's something for them to look into

  • Sandy_123
    Sandy_123 Scope Member Posts: 63,123 Championing
    edited May 2024

    I've changed to light mode to see the text in the box in dark mode you cant see the text as its all ghosted. Plus the tag box doesn't come up when you put an

  • 66Mustang
    66Mustang Online Community Member Posts: 15,035 Championing

    @Beaver79

    I'm probably telling you something that you know already but have you tried reducing your screen brightness?

    I often find screens too bright for me, but I prefer the look of a white page than a dark one, and reducing the brightness of my display works for me

  • Albus_Scope
    Albus_Scope Posts: 10,436 Scope Online Community Coordinator

    Just to keep everyone in the loop, we've disabled dark mode as it was a tad too dark.

  • Sandy_123
    Sandy_123 Scope Member Posts: 63,123 Championing

    just a bit

  • Adrian_Scope
    Adrian_Scope Posts: 11,758 Online Community Programme Lead
    https://forum.scope.org.uk/discussion/comment/864305#Comment_864305

    Hi Noman, is it still doing this? I managed to get it to vibrate or judder very briefly when scrolling, a bit like it's lagging, but the page then crashes. Is that similar to what you're experiencing?

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    https://forum.scope.org.uk/discussion/comment/864305#Comment_864305

    This is exactly the same for me on my iPhone 15 pro max.

    Also when posting links you see the who thing rather than just the link and that is annoying.

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    One thing I have noticed on my Mac (this is a good thing) is that when I comment on a thread the delay in posting the comment has gone. I thought it was my internet connection being rubbish but clearly it wasn't that, it was the forum all the time. I did wonder why it only happened here.

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    I don't know if anyone else is having this issue but quite a few times today I've seen members post a comment, which then followed either one or two empty boxes, just as if they posted but nothing typed in that box. Here's one example here.

    https://forum.scope.org.uk/discussion/118147/when-am-i-due-my-first-lwcra-payment-or-should-i-message-uc

    Another issue I'm having with my iPhone 15 is that when I posted a link today on a thread, the link went outside the box. You can see that here.

    https://forum.scope.org.uk/discussion/comment/865533#Comment_865533

    The problem I had with my iPhone before the changes has also returned. When viewing longer threads using the iPhone it's impossible to view them because I keep having a connection issue. This problem doesn't happen when using my Mac.

  • Steve_in_The_City
    Steve_in_The_City Scope Member Posts: 810 Trailblazing

    I cannot click on the box that allows you to keep track on a thread.

  • Adrian_Scope
    Adrian_Scope Posts: 11,758 Online Community Programme Lead

    Thanks @noman. Is the page returning an error when this happens at all?

  • Steve_in_The_City
    Steve_in_The_City Scope Member Posts: 810 Trailblazing

    Hi @Biblioklept I like this forum because it makes me feel like I am accented into the diveresity of people who populate this little blue planet. Your posts are always good.

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