Microsoft breaks Equalities Act

Wibbles
Wibbles Online Community Member Posts: 2,244 Championing
edited January 27 in Everyday life
Microsoft do not have any way to contact them other than phone - when trying to activate a version of Office that does not appear in my MS account and has been moved between PC's............
I am unable to speak on the phone
I have had an online chat with "MS support" who told me to ask a friend to phone for me - this is NOT good enough and needs reporting to someone... Who ?
Why could MS support not have activated the software for me ?

Comments

  • Rosie_Scope
    Rosie_Scope Posts: 4,654 Scope Online Community Coordinator
    That's not good at all @Wibbles. 

    Do you use Twitter? That's the only other text-based option I've found so far, but I'll keep looking to see if there's anywhere you could complain or report this to.
  • Wibbles
    Wibbles Online Community Member Posts: 2,244 Championing
    edited January 27
    Rosie_Scope said:
    That's not good at all @Wibbles. 

    Do you use Twitter? That's the only other text-based option I've found so far, but I'll keep looking to see if there's anywhere you could complain or report this to.

    If MS support are not allowed/able to deal with software activation - twitter/facebook staff will definitely not be able to either
    ps I am an ex-IT Pro - so know how these things work !!
  • Rosie_Scope
    Rosie_Scope Posts: 4,654 Scope Online Community Coordinator
    Ah I see @Wibbles! Then I'm sure you're far more clued up than I am :) 

    Not a good service from Microsoft at all. I'll keep an eye out for an email address that you could contact.
  • johndtay
    johndtay Online Community Member Posts: 36 Connected

    they’ve got an accessibly page which may help. Microsoft do have specialist support for disabled but I don’t know what area this covers.

  • johndtay
    johndtay Online Community Member Posts: 36 Connected

    other option, you can get cheap license codes legitimately through a simple search for cheap Microsoft office licenses.

  • 66Mustang
    66Mustang Online Community Member Posts: 14,987 Championing
    edited May 23

    I had this exact issue, well mostly, with PayPal!!!

    My account was locked after I needed to verify my identity with a text message, but this was sent to an old number that I had lost access to - my fault for not updating it, I accept

    I went through all the loops but ultimately they all led to the only way to unlock my account which is to phone them up

    I have managed without PayPal for 2 years since that happened now, but it's a bit of an inconvenience not being able to use it sometimes

    Sorry to just post about my issue but just wanted to share a similar experience

  • Wibbles
    Wibbles Online Community Member Posts: 2,244 Championing

    I could use RELAY - But prefer not to use a 3rd party for personal things like this

    It really surprised me that MS did not have the facility or ability to handle such a common problem

  • Wibbles
    Wibbles Online Community Member Posts: 2,244 Championing
    https://forum.scope.org.uk/discussion/comment/866475#Comment_866475

    The problem with doing this is that you could be handing your bank account over to scammers

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