New scooter catastrophic failure. Help please

cramskill
cramskill Community Member Posts: 3 Listener
in Everyday life

we have a 4 wheel 29 day old mobility scooter which failed catastrophically due to what appears to be a manufacturer assembly issue. Leading to user being thrown on road when steering disassembled in used. We are now banging our heads against the wall trying to get manufacture to take accountability and refund to allow us to obtain needed replacement not of this brand.
All advice helpful please

Comments

  • Albus_Alumni
    Albus_Alumni Scope alumni Posts: 11,373 Championing

    Heya @cramskill and welcome to the community.

    Wow, that doesn't sound good at all, I'm sorry you had to go through that. I'm afraid I can't give legal advice here, but have the CAB been able to suggest a course of action legally? It seems if it's a fault in the machine, it should come under warranty at the very least? Or if it was under 30 days, would the place of purchase be able to be contacted for a replacement?

  • cramskill
    cramskill Community Member Posts: 3 Listener

    will be contacting them Friday. Have given supplier/manufacture till then but not really getting anywhere

  • cramskill
    cramskill Community Member Posts: 3 Listener

    many thanks for the info. This instance manufacturer is supplier

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