Unexpected visitor
Comments
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I don't know the exact laws and regulations unfortunately.
I don't think it's a good idea to post a picture of another resident on your door. But I do think putting a sign up is the best thing you can do at the moment.
CCTV is a good idea but can cause legal problems with privacy rights. Again I don't know the exact laws. Unfortunately I don't see what you could do to physically stop anyone coming in unless they can make an exception to door lock rule in your case.
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I think from a purely practical point of view a photograph is something management could object to as distressing the person but they'd find it really hard to object to a notice.
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I have to agree with the others here. I think a photo of them could be seen as quite combative and also could be seen as a breach of their privacy. But a note wouldn't be a problem.
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Hi matthew, now that you've put your complaint in writing, it's more likely to be acted upon.
I suggest getting hold of a whistle to use if anyone enters without permission. You're obviously not in danger but bothered, as anyone would be. It hasn't happened again and the other resident has been spoken to.
You could put a wedge under the main door but then nobody could reach you in an emergency.
I hope you've managed to make some friends there so you can all look out for one another when staff are busy!
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WhatThe,
The reason why this woman was able to get in to my abode and be on her merry way was because I am a rather heavy sleeper so a whistle for such future scenarios obviously wouldn’t be any use unless I was awake!
Putting a wedge between my door wouldn’t go down well with my assisted living staff for obvious reasons.I would actually rather take the risk of locking myself in my abode but obviously that is not an option!
The Housing Officer of the Housing Association obviously is not clued up on the protocol/rules of assisted living because when I raised this issue with her she had no idea regarding the rule in assisted living about not being able to lock themselves in to themselves inside and asked could I not lock myself in?0 -
I would imagine the HO is now more clued up on assisted-living protocol..
A whistle would help if you were awake and think it may happen again! Or it may not now that you have put this in writing to the HA. No crime was committed but the HA will have to investigate your complaint and formally respond to you.
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What the,
Actually I made my complaint by email, do you think it might be better if I sent a proper snail Mail letter?0 -
No, you've registered your complaint properly and they won't ignore your email.
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This is probably going to sound a stupid idea, but I thought I'd just mention. You know how ordinary front doors have a chain so they can only be opened a few inches but the staff at your place wouldn't have that because it would keep them out, Suppose you had something similar only really flimsy. like a piece of ribbon or string, just to make the point to 'casual callers'. The staff could simply tear it down if they needed to.
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Cantilip, a chain on the door is actually a great idea because it would deter wandering residents but allow entry to staff.
matthew, one more thing.. Did your email mention 'complaint' somewhere at the top? If not, resend the email marking it 'complaint'. That's what can't be ignored by Head Office. I live in a HA property and know they can be slippery about such matters. You can only take it further (should you be unhappy with their response) once it is logged as an official complaint. Good luck.
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What The,
No unfortunately I marked the subject line of my complaint email to: RE: FOR THE ATTENTION OF THE CEO/ MANGEMANT and did not use the word: “complaint”
This is what the Housing Associations response was: It may take me a week or two, but I will then update you accordingly, the email went on to to say that it will be passed on to the Housing Officer who is away until the middle of this week and further more it might take a week or two before I receive a reply
With this in mind I was going to give them until early Aug for a follow up that is more than enough time bearing in mind the above response.
Bearing in mind that they have acknowledged my complaint do you think it is nevertheless still worth sending them another email with the word: “complaint” in, do let me know?1 -
Cantilip,
My door does have a chain on and I have put it on in the past and the staff disliked it for obvious reasons.Yours other suggestion (something flimsy) sound like a good idea and I will see what the staff say re this.
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Yes, definitely send it again! They have acknowledged receipt of your email.
I'm saying this because of a similar experience where I tried complaining about something but hadn't gone through their formal complaints process by heading my email correctly. You will find their complaints policy in your tenancy agreement or on their website.
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WhatThe,
I have just resent the email with the subject line marked: "COMPLAINT" and I will give an update if/when I receive a response which hopefully will be before the end of July.
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Thank you everyone for your advise on this matter.
Yet again the Housing and Supporting Officer (this week) has contacted the manager of supported living who yet again has done nothing!The Housing and Supporting Officer has recently filled out an Intensive Housing Management Identification Audit about myself.
So I am going to write to the CEOS of the 2 respective organisation's (assuming I hear nothing re this matter by August) and suggest that this IMD form is filled out for this woman because my form covered tenant behaviour which for obvious reasons this woman’s behaviour should be highlighted in this form.0 -
NB The “COMPLAINT email that I previously mentioned was passed on the Housing and suppport officer of my Housing Association who passed it on to the manager of assisted living who yet again did nothing!
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Hi again. You do seem to be coming up against a brick wall. It must be so annoying. The only thing I can think of, and of course it might not be possible, is for you to have a meeting in person with one of these guys, explain your concerns, and see what they have to say to your face.
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Cantilip,
Yes I think when/if I write to the 2 CEOs of the respective companies I will talk about a possible meeting.
Wjen you say one on of these guys are you referring to the CEOS?0 -
I'd say whoever's nearest. I don't know about which of the people you've mentioned in on site with you, how mobile you are and so on. It does occur to me a CEO might be on the other side of the country.
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I have today (8th) been informed by the manager of the Assisted Living establishment where I reside that actually I can after all lock myself inside my abode.
Since I moved in to my abode was under the impression that in assisted living establishments across the United Kingdom that I cannot lock myself inside, but I was obviously incorrect and obviously unless my fellow tenant (who has again entered my abode uninvited) was to break my door down she will be unable to enter abode again!1
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