UC review message

mama71 · July 2024

hi

Could anyone else tell me if they have had this exact same message from UC please?.

I made my first UC claim in November 23 when my husband died suddenly,we had been in receipt of a war pension up to that date.

I have had a message in my journal that seems to be different to everyone else’s I can find(see attached)

My message says a phone call before they have asked me for anything,is that normal?

I suffer badly with anxiety and agrophobia as well as being disabled so don’t want to spend a full 8 days worrying.

thank you

Joyce

Hi Joyce,

We are reviewing your Universal Credit claim to make sure your payments are correct.

As part of the review, you will need to send us information to confirm your details.

We will call you on 15/07/24, between 12:00 and 12:30, to discuss the review and what happens next.

If you want to rearrange this call, send us a journal message.

Kind regards,

Albus_Scope · July 2024

Heya @mama71 and welcome to the community. 😁

Yes that looks like a perfectly normal UC check up. It's basically to prove you are who you say you are and to make sure you're receiving the right amount of UC, so it's nothing to worry about.

mama71 · July 2024

Hi

I was wondering why it is worded differently to all the others i have seen.

They seem to get asked for things and then the phone call after where mine is straight to a phone call.

They haven’t asked me for anything beforehand.

I was wondering if it might be a identity check rather than a full review.

It’s all very new to be the benefit system so it makes me nervous

thanks

Kimi87 · July 2024

Totally normal and nothing to worry about.

Lots of us here in Scope have had them, check out the Universal Credit section of the forum.

If your Universal Credit is reviewed

mama71 · July 2024

hi

Yes I have but still can’t find any like mine.

Everyone seems to get the request to send info and then get the phone call.

I am very anxious about it and am kind of fixated on why mine if different it’s part of my condition.

I just wondered if anyone had received one worded the same as mine

thank you for replying

poppy123456 · July 2024

The message you've received is perfectly normal. It's part of the process for them to ask for ID to confirm your identity for this review. They may also ask for 4 months of bank statements.

mama71 · July 2024

Hi

Thank you

The lady has just rang me instead of replying to the journal.

She has asked for ID and 4 months bank statements and was very reassuring.

Now to find my old tan out passport 😂

Thank you

Joyce

mama71 · July 2024

*ran out passport

CC93 · April 22