Addressing community tension and account concerns

Hello all,
We would like to take a moment to openly address some issues that have been causing tension within our community recently.
Community disagreements
First and foremost, we are fully aware of the increased tension among members and are committed to creating a positive, supportive and inclusive environment. The community team is actively working to improve things and ensure that the community is a welcoming space for everyone and will be taking action against any continuation of past disagreements.
New account concerns
We have noticed many new accounts being created by current or past members. While some people may want a fresh start, others might be creating accounts to continue arguments or cause trouble or continue conflicts. To keep our community safe, we have ways to find out if someone has more than one account, beyond just the email address used, and are monitoring this issue closely. I’d like to remind members that we have robust ways of identifying linked accounts beyond just email addresses, and we are monitoring this situation closely.
For those wanting a fresh start
If you want to start over, please reach out to our team directly. Letting us know your intentions helps us keep the community safe and makes your transition smoother. Creating new accounts without telling us can make us suspicious, and we will remove accounts if we think they are being used to cause trouble.
Thank you for understanding and helping us keep our community positive and respectful. We believe that, with your help, we can make this a great place for everyone.
I hope we can all draw a line under previous issues and move forward in a more positive light. If anyone has any questions or concerns, please don't hesitate to reach out to the team.
Comments
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Hi Adrian I understand someone wanting to open a new account if they can’t remember their details. But to open new accounts or reopening old accounts and deceiving people I feel is not on and surly shouldn’t be allowed.
There has been a lot off lies and nastiness on the forum for the past few weeks.
It’s so unfair that decent members are forced to stay away due to this.I totally get you want the community more settled as most members do to but I feel there’s been a lot off things done that can’t be forgotten.
Thanks
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@woodbine
I’m really glad you haven’t seen any lies and nastiness but believe me there’s been plenty and a couple off members have been badly affected. So I don’t think it’s fair to say things can be forgiven when you don’t know what’s been said.1 -
thankyou Adrian for looking into this, I have seen old members using new accounts to deceive people and glad you have a system to link these accounts up. Altho it's great to have fresh starts for various reasons, it's not keeping members safe when lies are told pretending to be other people, as a lot of vulnerable people use this site.
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I welcome the reassurance that the Admin team will be both proactive & vigilant in this matter. This community is usually both friendly & supportive, & this is what the vast majority of members want, together with a return to more positivity.
I've missed some recent 'untoward' comments too, but nonetheless believe in the impact they've had on some lovely members of this community. It is indeed hard to forget any unpleasantness, so far better if things are nipped in the bud; I therefore hope the above is a way forward.
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Most of this has passed me by, though it was hard to miss people upset and leaving and threads closed - seems to be a nasty undercurrent somewhere I've managed to avoid and of course as a nearly newbie I shouldn't recognize old members under new names.
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Members may not have seen or noticed anything happening here over recent weeks but believe me that doesn't mean things haven't been going on.
I'm very happy to hear that the team are looking into past members returning with new accounts. Some lovely members have been greatly affected by what's happened in the past weeks and I think it's time to put a stop to all of that now.
Members leaving and returning with different usernames and pretending to be someone else has been happening for far too long.
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@Binky1234
Oh nice to hear from you I hope your keeping well, I’m doing ok thanks just all the upset on the forum the past few weeks has been very stressful and upsetting. Just so glad to see admin dealing with it.Take care ❤️
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Hi all
I’d really like to be able to keep comments open on this discussion as some great points have been raised and everyone seems to be on the same page of wanting to get the community back to a more positive place.
I’m glad to read that not everyone is aware of the situation as it means it has been relatively contained, however as the conversation continues it’s important to remember that some people have been very badly impacted by the situation and emotions will be running high.
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I can agree that other online communities have larger or more frequent issues, but please try and remember that for the people involved in this situation, it will feel serious and be having a significant impact.
Fortunately issues like these are rare here but the team have had to intervene because it is an ongoing issue that’s causing a great deal of upset at the moment.
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I’m sorry if my response has come across as telling off, that’s not my intention at all @woodbine.
The fact you are unaware of the issues is a good sign that the team have been intervening and dealing with issues as they arise, so thank you for the feedback.
That said, whether you’re aware of it or not, there is still an ongoing issue and this discussion has been a part of our plan to deal with it. We’re hoping that by being open we can reassure everyone that we are aware that there is a problem and that we are actively addressing it.0 -
I can tell you for the people involved it was a massive issue and I definitely didn’t miss your wider point I heard it loud and clear.
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I have noticed the ongoing undercurrents of tension and observed a recent first post from a new member last week who engaged in a thread with a recently re-joined past member. This new member, with an aquatic-themed username, made comments that seemed quite immature and appeared to be intended to upset the returning member. Fortunately, the moderators promptly removed these comments. I sincerely hope that a peaceful resolution can be found for everyone affected.
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This is the thing isn't it, posts are put on and then hastily deleted but admin can still read those posts
The big thing I hate is people being deceived. They are someone in a name then cause problems, leave, come back as a new member, lie to everyone, invent a different person to the previous. Vulnerable members are believing all the lies. Then they go again and come back and it starts again.
Everyone wants a forum where these kind of things shouldn't be allowed
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People have been a bit fraught over the election, the proposed PIP changes and the uncertainty of what's next. I think it's pretty much Basic Human that people who are upset, irritated or whatever about something in particular are liable to behave less well in general than they otherwise would.
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Agreed. If we want/expect others to make allowances for our flaws, we also need to allow for theirs and move on. Holding grudges is not helpful or necessary. We're all strangers on this platform so it makes no sense to take things personally.
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I wish it was that easy but when you’ve built up friendships on here only to find out it was all a lie is hugely upsetting.
The other thing I’d like to say to the people who haven’t seen a lot off the stuff that’s went on it’s probably because posts were getting took down rather fast when it’s not going their way.
It’s really sad this has happened but it has happened and it’s been so hard, when you put your trust in people online or in real life and they break that trust it’s not so easy to move on from it.1 -
It's sad that this stuff has been happening, I tend to float in and out and I make it a rule not to get involved in drama (autistic, bad with confrontation), so I probably haven't noticed any of this. I have noticed some people clearly very upset about the potential changes, and in what I would call a panic mode where they are posting but not reading - but not deliberate targeting.
I am glad the team are getting on top of it. I have been a moderator on a much, much smaller community than this and the level of work it takes to keep on top of even a few subsections and threads when people are upset can be very difficult. Full credit to the hard work going on behind the scenes to keep us all safe.
To anyone affected, I'm sorry that happened and I hope you can rebuild your trust in the community.3 -
I just tend to avoid threads where I can see there's just an argument going on, but I hope the desire to return to 'positivity' isn't going to seek to exclude people with Mental Health problems who struggle with understandable anxiety and stress and need somewhere safe to vent their worries. Perhaps a dedicated thread topic could be set up to help people who need this type of support that can then be avoided by people who either don't wish to engage with it or don't have the energy to offer that support.
I hope the moderators will be mindful of drawing a distinction between people being deliberately provocative and those who are just struggling with their mental health. Poor mental health is not an excuse allow abusive behaviour of course, but without a good understanding of how MH works, it can be too easy for some to seek to exclude someone as a first reaction. On a forum for people with disabilities, people should be able to see this as a safe space and not have their anxieties criticised or excluded out of hand. Please can we make sure that we only remove language that is against the rules, not seek to remove people who are "being negative"
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Just a thought maybe the team could apply a block/ignore on our account settings where we can add ignore, this way people affected can add example:
User name can block @Binky1234 this way user name won't see posts nor can @Binky1234 pm them.
I'm not very tech savvy so I don't know if this can be done and if so how easy it would be to set up. I'm also not too good at trying to explain this in writing at the moment. I know what I mean and want to say but seem to be having a brain fog moment at what I'm trying to say.
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