Esa Pip Uc & careers allowance

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Comments

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    we will do, just remembered he has meeting with them next week and its jot been withdrawn even after reporting change of circumstances with the carer element, so just see what happens. Thank you

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    No problem. The appointment being canceled will be because of the carers element. If there's any money owed it will be paid as a separate payment.

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    hello Poppy,

    we cant see our payment on the system and we supposed to see it by now, its been a few days. The payment will definitely be delayed as no payments are showing up, I wrote them in the morning and had no response. Can the reason be reported careers element? But we done it a good few weeks ago. He also reported his income ect. What could be the reason of the late payment, can you suggest?

    Thank you

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    Have you received your payment yet? In a previous comment you said payment date is 4th of every month so I would have expected you to have received your payment today because the 4th is Sunday. When payment is due on a weekend or bank holiday you would usually receive your money on the Friday before. This is assuming you were entitled to money for this month.

    Put a message on your journal under the payment section and tell them you haven't received your statement yet.

    I'm afraid I can't tell you what may have happened here.

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    i did put the message, but its been ignored by some reason. I will give them a call on monday if no reply :) thank you

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    No problem. The only issue when you ring them is the helpline will only be able to do what you do and that's put a message onto your journal. Try putting the message under "service issues" a case manager may see that.

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    ive put a message under “payments”, but will do that aswell. Thank you

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    hi Poppy,

    We haven’t received no payment or any reply from them… i called the number and they “escalated” it. Told me some manager will call me by tomorrow 6pm and if no, then I need to call the number again for ir to get escalated again. The issue is we have rent to pay + council tax which I am already late to pay. The lady on the phone said it might be because of careers element, but we done it 3+ weeks ago and I thought they would still pay normally and pay the careers element backdated if they havent sorted it by the payment day? Very confusing. No one replies me in the journal, waiting for the call :(

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    hello Poppy,

    the payments are sorted now, its been a delay because they added the carers element. I ve asked if we will receive it back dated and the agent replied if we want that, we will need to explain why we want it backdated, why havent we done it in January? To be fait the only reason we didn’t know we are entitled. Is that enough of the reason? I dont know what to reply.


    thank you

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    shall I just say that we didn’t know and see what happens?

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    Just put a message onto your journal under the payment section and ask for carers element to be backdated. It will need to go to a decision maker to make the final decision. It may take a few weeks for this to happen. Once a decision is made you'll receive a letter onto your journal.

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    i did ask them and they replied we would need to explain what is the reason we havent done it in january the ? I backdated it from the january , but theyre saying i need to explain it, like give them a valid reason.Should i say we didnt know about it? I dont know how to reply. Thank you

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    Yes, just tell them you didn't know it was possible to claim it.

  • ness_
    ness_ Online Community Member Posts: 44 Listener

    i will do, thank you

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