Hi, my name is yamyam64! Had a PIP review, but cant get through to the automated line. Is this bad?

yamyam64
yamyam64 Online Community Member Posts: 2 Listener
edited September 2024 in PIP, DLA, ADP & AA

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  • yamyam64
    yamyam64 Online Community Member Posts: 2 Listener

    Hi, I have just had my Assessment and DWP have received it, it's a review, I am due a payment in 2 weeks time and I have tried 3 times to get through to the automated line to see if I'm going to get paid but it keeps putting through to speak to someone, is this bad news 😊

  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing

    A decision can take anything up to 12 weeks after the assessment report is returned. No, it's not a bad thing, it just means you were put through to the call centre extremely quickly.

    Please be aware though that the automated payment line is known to give incorrect information so please don't rely on that.

  • Albus_Scope
    Albus_Scope Posts: 11,423 Scope Online Community Coordinator

    Hiya @yamyam64 welcome to the community. 😊

    I see Poppy has already given you some top advice, but I just wanted to pop in and say a quick hello. I hope you hear something positive from the DWP soon. 😊

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