Pip

katti
katti Online Community Member Posts: 1 Listener
in Benefits and income

Hi I had my review 17th I recived a text today saying it was compeat and will hear in 2 weeks (letter) I phoned pip and went though automated and it say my pip is the same amount and pay day does that mean I am still on same rate ? Thanks for any info

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  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,926 Championing

    Hi,

    The automated line cannot be relied upon in this situation. It may just not have updated yet. You will have to wait for the letter or payment amount to confirm.

  • Albus_Scope
    Albus_Scope Posts: 10,798 Scope Online Community Coordinator

    Heya @katti and welcome to the community. 😊

    As stated above, the automated line often doesnt have the latest information, so it'd be best to wait until you have the letter to confirm things. I'll be keeping my fingers crossed though!

  • beccymelody
    beccymelody Online Community Member Posts: 27 Connected

    I was in the same position but phoned everyday until the automated system told me what I wanted to hear!

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