soo annoyed with the assessment team
I got a phone call about an hour or so before my appointment last Wednesday saying that my appointment had to be cancelled.
I don't even know why it was cancelled.
I got a letter from them today saying that they have rearranged my appointment for 9.30am on the 17th of this month..were also getting our internet put on then too.
I think they forgot that I'd put on my form that afternoons are best fore due to my mum working nights otherwise they would've done an afternoon appointment..
In a way I prefer afternoons, but mornings are better as I can get the appointment out of the way quicker and have the rest of the day to myself.
Comments
-
Why is it cruel? Unfortunately, things do happen in everyday life and as much as some people don't like those assessment providers, they are still real people. People become ill for whatever reason and sometimes call in sick for work, no one can plan on being ill. If that happens they may not have a replacement for someone else to do the assessment.
Yes, it's frustrating but it can't be helped.
It's a good thing that it was a telephone assessment, otherwise BrianMcFaddenfan, could have been on their way to the assessment. This happened to me quite a few years ago so had to turn back and go home.
Hopefully the next appointment will go ahead as planned.
2 -
Didn't you say in a previous comment that you've never had any issues with your work capability assessment?
3 -
Catherine, Poppy is not trying to call you out at all but basically saying not everyone has a bad experience with assessments. The assessors are human just like we are and can get ill and not able to work. Just because an assessment is cancelled it doesn't mean 'they' are out to get you it means there is a problem and your assessment unfortunately has to be re-arranged. All people deserve respect regardless of their job.
Your 'vile experience' was yours and we only tend to hear about these kinds of assessments. There are lots of people who don't post because their experience was good and conducted with respect. Posting about the bad experiences doesn't help those who are waiting for their assessments.
3 -
That’s not true at all, I’m not trying to call you out. Why would I do that when usually I do quite the opposite and help you in anyway I can. 🙄
What I’ve basically said is that everyone gets ill and appointments have to be cancelled sometimes, this is part of life and can include any appointments, not just assessments for benefits.
1 -
@vikki66 I do not jump onto every thread where someone has mental health problems and try to close them down!!!
Wow, seriously so rude!! I haven’t actually spent much time on the forum lately because of people like yourself deciding to have a go at me when they feel the need to for absolutely no reason at all!!!
I don’t appreciate being spoken to like this at all. I’m not a child!!
2 -
Wow! I put a post on about my LCW telephone appointment being cancelled and rearranged and it seems to me that everyone is expressing they're annoyance with them too.
Me and my fiancé hate our local job centre as both of our work coaches are on the very top floor of the building and the lift only goes up to the next floor, which is no good for people like me n my fiancé who struggle with walking upstairs.
My current work coach actually said to me when I last saw her that she was looking at the additional needs part of my UC claim and noticed that I'd put something about struggling with stairs and she said that when I next go and see her to ask them to let her know that I'm there and she'll come down and see me on the ground floor.
For some reason I'm not sure if the job centre is still using the middle floor of it's building or not for appointments anymore.
0 -
Poppy you help a great amount off people on here and without your advice on benefits and a lot off other things we’d be lost, and as far as I’m aware there isn’t many people on here that have the knowledge you have around benefits.
I really hope you can switch off for the rest off the night as I know how much things like this get to you, easier said than done I get that.
Take care ❤️3 -
I think what others have tried to say is that we can have polar opposite views from a personal experience(s), but they're just that, our personal experience(s). However, even looking at this forum, where people will post either something positive or negative about an assessment for example, they often seem to balance each other out. Then if we look at statistics, these show that although things are not always great, more people are awarded PIP than not, & many are successfully awarded LCWRA for example, so knowing about these, this influences our comments here.
What no-one usually does is judge another; we all respect that members may have physical or mental health problems, & often a combination of both, so we have a great deal of understanding even if we're not living in the others shoes. We also show each other respect. If something is picked up 'wrongly' then members will comment to redress that.
I'll leave the Online Community team to step in if something, often inadvertently is said, but am finding yourself @vikki66 to be the one that's judging others, which is just not your place, &, unlike poppy, you're not respecting another member.
poppy has helped Catherine21 & many others with MH problems, & has never discriminated between those with either MH or physical problems, & never, ever would. If you'd witnessed the patience she shows, but there can be a few moments where you've repeated yourself so often, even trying to find different words, that there may be the occasional 'here we go again moments,' as you don't know what else can possibly be said, as it's all been said before to the best of your ability.
poppy has disabilities too, please show her some respect, as we do each other.
6 -
@Catherine21 - we know you never intend anything wrong, but it's good of you to apologise nonetheless. We all make mistakes; we're human, but here these can usually be resolved.
I'd also like to thank you publicly for changing your review on Trustpilot, that meant a lot to me, as I think we all feel that this community is a completely safe place to exchange our views & continue to support each other, as we all have disabilities 😊
1 -
Thank you @vikki66 - but I'm not in the least mixed up. I appreciate that you didn't use the word 'discriminating,' but your post was mainly, if not all, about the difficulties some people with mental health may experience. We all have some understanding about this, even if you don't feel this is apparent. It is however good that you acknowledge some of the difficulties poppy faces in trying to help members here.
A lot of the perceived tension on the forum has not been necessarily what you think; some of this was brought to a head recently (but from past events). We are far more united in helping each other with our various disabilities than you may think.
When I say 'we' it's all of us; those members that are supportive, & those who give advice from their understanding, &, or, previous occupations. Please try to not be so obtuse, as nothing I said was intended to mean a 'royal' we obviously.
IMHO no-one is 'entitled' to an opinion, tho you can say it how you find things.
I was only trying to say that if there are perceived problems, then we have our moderators, the Online Community team to look into these; not you, nor me. They will look at everything; support everyone, which they tirelessly do, & tho I'd say they don't 'judge,' neither should you.
As is known to several members, poppy is indeed a dear friend of mine, whom I've had the pleasure of meeting several times. I didn't want her to say this, as I didn't want it to colour your perception, but she wanted to say so. I would never support her if I disagreed with anything she says on the forum; poppy is exactly the same with myself. This simply doesn't come into the equation.
I don't believe I have been disrespectful to yourself, & have tried to reach out to you in saying let's have a fresh start…..I'm not saying it's my place to decide how everything is on the forum, so please don't misquote me.
3 -
Hi everyone, commenting to inform everyone that we are reviewing this discussion and what has happened.
We are not closing the discussion, but we ask that all future comments are on the original topic about experiences with assessments.
Thank you,
Jimm
0 -
@chiarieds
Hi I hope you’re keeping well, It’s such a shame this has happened and I feel Poppy was treated really poorly on this thread last night.
I hope this doesn’t stop her posting as the only people that would miss out massively from her knowledge is everyone needing advice and support on benefits and many more areas and I for one don’t want that to happen.
I truly admire how you come across as I know you are totally neutral you’ll always say who you think is in the wrong regardless of friendship or not. I hope this doesn’t upset your day.
@Vikki66
Sorry I didn’t answer you back last night but I had a bad headache.
I’ve read this morning’s posts and think it’s such a shame you’ve now been rude to @chiarieds she’s a lovely woman who would never stick up for anyone if she thought they were in the wrong.
There has been enough upset on this forum and people that were affected by it all including myself are trying to put it all behind us as it is a great community and has good people and that’s why we’ve stayed.
I hope this stops here as I certainly won’t be going back and forth on it.I wish everyone well ❤️
5 -
This is the second post I have seen from you today which I find rather shocking. Poppy is a longstanding and always extremely helpful member of this forum. Sometimes people write in a more straightforward manner without sugar-coating (which I tend to do). You yourself seem to have spent today 'telling people off'. Before you do it again please take the time to re-read your response and consider the damage you are doing. In the past Poppy has had to take a break from this forum and it would be very sad if she felt the need to step away.
4 -
Hi @Jimm_Scope why is my post being investigated as I only posted it to see if anyone else has found it annoying when they have an appointment rearranged with no explanation.
0
Categories
- All Categories
- 16.4K Start here and say hello!
- 7.7K Coffee lounge
- 120 Games den
- 1.8K People power
- 199 Announcements and information
- 25.8K Talk about life
- 6.2K Everyday life
- 433 Current affairs
- 2.5K Families and carers
- 897 Education and skills
- 2K Work
- 629 Money and bills
- 3.8K Housing and independent living
- 1.2K Transport and travel
- 678 Relationships
- 1.6K Mental health and wellbeing
- 2.6K Talk about your impairment
- 885 Rare, invisible, & undiagnosed conditions
- 947 Neurological impairments and pain
- 2.3K Cerebral Palsy Network
- 1.3K Autism and neurodiversity
- 41.7K Talk about your benefits
- 6.2K Employment & Support Allowance (ESA)
- 20.6K PIP, DLA, ADP & AA
- 9.5K Universal Credit (UC)
- 5.4K Benefits and income