Sofa

ella1992
ella1992 Online Community Member Posts: 298 Contributor
in PIP, DLA, ADP and AA

Hi all can anybody advise me please so I purchased a sofa from the online sofa shop reivews are not to bad my sofa came Thursday and it smells i can't put my finger on the smell other than it smells chemically iv phoned them today because I had fault with a cushion they sending replacement cushion out and said the smell is from fire stuff they spray iv had sofa since Thursday it still smells there saying to wait 2 more weeks and it will go surleh this isn't right

Comments

  • luvpink
    luvpink Online Community Member Posts: 2,818 Championing

    Sorry I have never known a new sofa to smell like that.

    If you're not happy with it can you get a refund?

  • Kimi87
    Kimi87 Online Community Member Posts: 6,703 Championing
    edited February 17

    It's quite possible to have a residual odour from the factory, especially if the sofa has been chemically treated and if it left the factory and came to you quite quickly.

    Give it a couple of weeks as they say.

  • Rosie_Scope
    Rosie_Scope Posts: 6,558 Scope Online Community Coordinator

    Hi @ella1992, that does sound unpleasant. If you're really not happy with it you should be entitled to send it back, but hopefully the smell goes away after a bit of time.

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