Serco WCA Wait times?

cjames75
cjames75 Online Community Member Posts: 1 Listener
in Universal Credit (UC)

Hello,

I'm wondering about the WCA wait times in general or specifically with Serco. I have tried to google but can only find information about the wait for the result /after/ the assessment.

I returned my UC50 in october and it has almost been 6 months. I've been told this is an usually long time but I am not sure.

I have only been on UC since september so I still don't quite know what I'm doing yet lol, so any advice on this would be appreciated.

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Comments

  • Rosie_Scope
    Rosie_Scope Posts: 8,078 Scope Online Community Coordinator

    Hi @cjames75, welcome to the community. Unfortunately there are some long backlogs for some people, sorry to hear you've been waiting so long. 6 months does feel like a long time to be waiting for your result but hopefully you'll hear back soon. Have they been able to give you any updates on your assessment?

    Sometimes it's worth popping a message on your journal to see if they can look into things for you.

  • Kimi87
    Kimi87 Online Community Member Posts: 8,531 Championing

    As his form is with the assessment provider, writing on his Journal won't get anywhere as UC are waiting for the assessment, same as him.

    At this stage he would need to enquire directly with Serco.

  • Rosie_Scope
    Rosie_Scope Posts: 8,078 Scope Online Community Coordinator

    Ah yes, that's my mistake, thanks @Kimmy87! Serco are probably a better point of contact 😊

  • Virgo_
    Virgo_ Online Community Member Posts: 58 Connected

    Hi , did u get ur claim sorted out ? I’m having the same issues , altho I’ve now complained to serco but even now I’m still waiting for

    What they will say , it’s just such a long progress

  • luvpink
    luvpink Online Community Member Posts: 3,844 Championing
    https://forum.scope.org.uk/discussion/130081/serco-wca-wait-times

    Hi

    Did they text you to acknowledge receipt of your form?

    You could give them a ring for an update.

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