How can I call me casemanager directly

sniperman80
sniperman80 Online Community Member Posts: 8 Listener
in Universal Credit (UC)

Well I have condition and some days I couldn't get to go out or do anything and I suppose to go to jobcentre for confirm my bank details as it must be happening before 09/03/25 to not miss me payment.

Well it's so complicated,I move from east London to west London by tomorrow at 9 am .

Well any ideas

Comments

  • sniperman80
    sniperman80 Online Community Member Posts: 8 Listener

    All I need to know how can I call me case manager directly

  • Kimmy87
    Kimmy87 Online Community Member Posts: 3,877 Championing
    edited March 6

    For which benefit?

    I suspect the most you can achieve is requesting a call back from them, via the general helpline.

  • sniperman80
    sniperman80 Online Community Member Posts: 8 Listener
  • sniperman80
    sniperman80 Online Community Member Posts: 8 Listener

    I be so appreciated as it's so helpful and kinda emergency

  • sniperman80
    sniperman80 Online Community Member Posts: 8 Listener

    Well I need advice from you guys who ever have any ideas or information please share it with me

  • sniperman80
    sniperman80 Online Community Member Posts: 8 Listener
    edited March 6

    Well I have condition and I couldn't get to go to jobcentre for confirm my bank details as it must be happening before 09/03/25 to not miss me payment.

    Well it's so complicated,I move from east London to west London by tomorrow at 9 am .

    Well any ideas

  • sniperman80
    sniperman80 Online Community Member Posts: 8 Listener

    Well I have condition and I couldn't get to go to jobcentre for confirm my bank details as it must be happening before 09/03/25 to not miss me payment.

    Well it's so complicated,I move from east London to west London by tomorrow at 9 am .

    Well any ideas

  • sniperman80
    sniperman80 Online Community Member Posts: 8 Listener
    edited March 6
    https://forum.scope.org.uk/discussion/comment/992386#Comment_992386

    Well I reckon this is the only option. Thanks anyway and if it's okay, well I don't even know is it like that or not but want to tag you 😜

  • anisty
    anisty Online Community Member Posts: 579 Pioneering

    My only suggestion would be for you to put this in your journal.

  • judie
    judie Online Community Member Posts: 267 Empowering

    The easiest way is to write in your UC journal if you have one set up. Just explain why you can't get to the job centre. Otherwise I'm afraid your only choice is to ring the DWP which is never fun as you have to wait ages on hold but the advisor on the other end should be able to put a note on your file explaining the problem.Good luck @sniperman80

  • Kimmy87
    Kimmy87 Online Community Member Posts: 3,877 Championing

    I see from other posts this is about UC, if you add a Journal message using Payment option, then that message should reach your case manager.

  • Holly_Scope
    Holly_Scope Posts: 1,204 Scope Online Community Coordinator

    Hi @sniperman80 I've merged a few discussions around the same subject - hope that's ok! Welcome to the community ☺️

Categories