Reassessment

duc749

Good day to all.

I was awarded pip about 3 years ago and have now received a letter for a interview with an assessor via telephone. This is from a company called capita.

Is it possible for me to ask for a face to face interview as I am hopeless on the phone and much better in person at explaining issues and problems.

Thought that face to face as assessments had resumed and my conditions have worsened since my last interrogation and assessment.

Any help would be greatly appreciated.

poppy123456

Yes you can ring the number on the letter and cancel the appointment and then request a face to face. Yes, they have resumed but most assessments are still by telephone.

Tori_Scope

Welcome to the community @duc749  

I can see that poppy123456 has already answered your question above. Let us know how you get on with contacting them, and whether you have any further questions! 

Best of luck for your assessment when it comes around. 

duc749

Thanks for the advice. After thinking about it I don't want to add time to the claim and risk losing payment. Will just go forward with the phone assessment.

Have a good day.

L_Volunteer

Best of luck with your phone assessment @duc749. Please feel free to let us know how it goes and if there's anything else we can do to support you. Hope you have a good day as well 

duc749

Thanks for all the advice. I have had my telephone assesment to continue my PIP. Does anyone know how long the DWP are taking to decide on the information and call. This is for a reassessment.

Thanks all 

poppy123456

Up to 12 weeks once the assessment report is returned to DWP.

duc749

Thanks for the reply. Is PIP paid during this period or is it stopped and then paid back.

Thanks 

poppy123456

Your award will continue until a decision is made on the review.

duc749

That's something was worried it would be stopped. 

Thanks for all your help