Dealing with HMRC as a non speaker

Wibbles

Has anyone managed to sucessfully resolve a NI credits problem with HMRC using Webchat ?

According to their extremely unhelpful website :

"The Extra Support Team can only help you if you have a question about:

• PAYE
• Self Assessment"

I was wondering how I was supposed to find an answer to a question concerning how I pay HMRC for missing NI - When I don't have a bill and hence NO reference number ?

I am unable to send them a cheque because I have no reference number and feel that if I used the royal mail - it would either get lost or would never arrive

There must be a way of paying online - with no reference number

Hannah_Alumni

Hello @Wibbles

Were you able to find a solution to this? Have they got an email address you can contact directly? or do they only offer the webchat?

Wibbles

Hannah_Scope said:

Hello @Wibbles

Were you able to find a solution to this? Have they got an email address you can contact directly? or do they only offer the webchat?

They only offer webchat
No email is available 

rebel11

Have you tried 'social media' Twitter etc?  There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.

Wibbles

rebel11 said:

Have you tried 'social media' Twitter etc?  There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.

Thanks - Yes "general" advice - I am looking for specific advice re missing NI credits !

They don't even allow me to quote my NI number

I did try "CHAT" a few weeks ago and was given incorrect info regarding a link that I was supposed to use - and that simply took me to a webpage telling me that I had to pay... no actual solution

It is simple to pay class 2 contributions (Self employed) on line

but NOT class 3 - which I need

rebel11

Wibbles said:

rebel11 said:

Have you tried 'social media' Twitter etc?  There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.

Thanks - Yes "general" advice - I am looking for specific advice re missing NI credits !

They don't even allow me to quote my NI number

I did try "CHAT" a few weeks ago and was given incorrect info regarding a link that I was supposed to use - and that simply took me to a webpage telling me that I had to pay... no actual solution

It is simple to pay class 2 contributions (Self employed) on line

but NOT class 3 - which I need

Write to them, get Proof of Postage. (If it's the wrong department, they will pass it on).

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-enquiries-for-non-uk-residents