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Dealing with HMRC as a non speaker

Wibbles
Community member Posts: 1,465 Pioneering
Has anyone managed to sucessfully resolve a NI credits problem with HMRC using Webchat ?
According to their extremely unhelpful website :
"The Extra Support Team can only help you if you have a question about:
- PAYE
- Self Assessment"
I am unable to send them a cheque because I have no reference number and feel that if I used the royal mail - it would either get lost or would never arrive
There must be a way of paying online - with no reference number
Comments
-
Hello @Wibbles
Were you able to find a solution to this? Have they got an email address you can contact directly? or do they only offer the webchat?Hannah - She / Her
Online Community Coordinator @ Scope
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Hannah_Scope said:Hello @Wibbles
Were you able to find a solution to this? Have they got an email address you can contact directly? or do they only offer the webchat?
No email is available -
Have you tried 'social media' Twitter etc? There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.
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rebel11 said:Have you tried 'social media' Twitter etc? There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.Thanks - Yes "general" advice - I am looking for specific advice re missing NI credits !They don't even allow me to quote my NI numberI did try "CHAT" a few weeks ago and was given incorrect info regarding a link that I was supposed to use - and that simply took me to a webpage telling me that I had to pay... no actual solutionIt is simple to pay class 2 contributions (Self employed) on linebut NOT class 3 - which I need
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Wibbles said:rebel11 said:Have you tried 'social media' Twitter etc? There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.Thanks - Yes "general" advice - I am looking for specific advice re missing NI credits !They don't even allow me to quote my NI numberI did try "CHAT" a few weeks ago and was given incorrect info regarding a link that I was supposed to use - and that simply took me to a webpage telling me that I had to pay... no actual solutionIt is simple to pay class 2 contributions (Self employed) on linebut NOT class 3 - which I need
https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-enquiries-for-non-uk-residents
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