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Katekelly_10
Katekelly_10 Community member Posts: 4 Listener
in PIP, DLA, and AA
Hi I'm new to this. I applied for pip June 2022. Had a phone accessment 14th December. I haven't received a text or letter. How long should I wait before contacting them . 

Comments

  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
    edited January 2023
    You should have received a letter or text to say the DWP has received the HCP report on your assessment, 2/3 weeks after the assessment, give the DWP a call. 
    I know we've had Christmas and postal strikes in the case of mail. 


  • Katekelly_10
    Katekelly_10 Community member Posts: 4 Listener
    I called them they still haven't received the report. Is there someone else I can call the health professional who done the call maybe ? How long does it usually take . Thought would have been with decision maker before now. 
  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
    Ring the Assessment company, there are 2, call the one that covers your area -

    https://www.mypipassessment.co.uk/contact-us
  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    edited January 2023
    rebel11 said:
    You should have received a letter or text to say the DWP has received the HCP report on your assessment, 2/3 weeks after the assessment, give the DWP a call. 
    I know we've had Christmas and postal strikes in the case of mail. 



    The report could be in audit, which does sometimes happen. If it is then it causes delays with it being returned to DWP.

    Just so that you're award the reports are returned digitally, not by post.
  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
    poppy123456 said:
    rebel11 said:
    You should have received a letter or text to say the DWP has received the HCP report on your assessment, 2/3 weeks after the assessment, give the DWP a call. 
    I know we've had Christmas and postal strikes in the case of mail. 



    The report could be in audit, which does sometimes happen. If it is then it causes delays with it being returned to DWP.

    Just so that you're award the reports are returned digitally, not by post.
    I'm talking about the 'we've got all the information we need' letter. 
  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    rebel11 said:
    poppy123456 said:
    rebel11 said:
    You should have received a letter or text to say the DWP has received the HCP report on your assessment, 2/3 weeks after the assessment, give the DWP a call. 
    I know we've had Christmas and postal strikes in the case of mail. 



    The report could be in audit, which does sometimes happen. If it is then it causes delays with it being returned to DWP.

    Just so that you're award the reports are returned digitally, not by post.
    I'm talking about the 'we've got all the information we need' letter. 

    What has that got to do with the assessment report? In your comment you mentioned the HCP report, which is the assessment report and this is why i mentioned the audit.
  • Katekelly_10
    Katekelly_10 Community member Posts: 4 Listener
    I rang DWP. They said they haven't received the report and had a look to see why and can't find a reason. So I rang the other number they said it must not have been typed yet. So I'm none the wiser. 14th December to now is abit long I think. Just waiting game now. 
  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    I can't imagine that it won't have been written yet because they type it during the assessment. The most likely explanation is it's in audit and the person you spoke to at the health assessment providers failed to tell you this.
  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
    poppy123456 said:
    rebel11 said:
    poppy123456 said:
    rebel11 said:
    You should have received a letter or text to say the DWP has received the HCP report on your assessment, 2/3 weeks after the assessment, give the DWP a call. 
    I know we've had Christmas and postal strikes in the case of mail. 

    The report could be in audit, which does sometimes happen. If it is then it causes delays with it being returned to DWP.

    Just so that you're award the reports are returned digitally, not by post.
    I'm talking about the 'we've got all the information we need' letter. 

    What has that got to do with the assessment report? In your comment you mentioned the HCP report, which is the assessment report and this is why i mentioned the audit.

    Read the original question. 
  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    rebel11 said:
    poppy123456 said:



    Read the original question. 
    That's what i did, which said
    Katekelly_10 said:
    Hi I'm new to this. I applied for pip June 2022. Had a phone accessment 14th December. I haven't received a text or letter. How long should I wait before contacting them . 

    The OP then said..
    Katekelly_10 said:
    I called them they still haven't received the report.
    Which is why i advised
    poppy123456 said:

    The report could be in audit, which does sometimes happen. If it is then it causes delays with it being returned to DWP.




  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
    As things stand:
    (a) There's the original question, it's an action by the DWP that's missing, but that is because the action by the (b) assessment company is missing, so the OP needs to chase that to find out why (a) hasn't happened. 
  • Katekelly_10
    Katekelly_10 Community member Posts: 4 Listener
    My report is still sitting on a desk waiting to be finalized. I think that's way to long 4. weeks now. So IV to wait on a txt . 
  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    Katekelly_10 said:
    My report is still sitting on a desk waiting to be finalized. I think that's way to long 4. weeks now. So IV to wait on a txt . 

    As i advised, it may have been in an audit.

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