Pip renewal timeline.plus advice

jasonjbj

Pip renewal forms Sent back aug 2021
pip phone call 10th Jan 2023
10.30 no call 
1035 ring to say it will be 11am 
11.20 phone rings cuts off
Phone call 11,35. 

1140 cut off to add support Person
1145 call starts
i asked for it To be recorded before 
she said at the start she had no training how to record. 3 way phone call ?
but left it as I will do it a different way. 

In the call she said the call was being recorded. 2 hrs 12 mins later done at last 
1 week later she calls with a few more questions out of the blue I asked  about recording she said don’t worry it was recorded. 
Phone dwp not back with them 
phone pip yesterday asked for recording gave email etc 
today no email, phone pip again and there is no recording on the system 
They will
contact her. I feel very let down 
anyone else same ? 

jasonjbj

Advice needed 

jasonjbj

It was requested. The pip lady said it was being recorded. This was confirmed a couple of times
Capita have emailed the pip lady. 

Capita said this is a big problem 
very very stressed by it all 

L_Volunteer

I can hear you are feeling very stressed by it all at the moment @jasonjbj. Does anything usually help you when you are feeling stressed? 

jasonjbj

Thanks for reply Nah not really. Just wait the anxiety out. Phoned thr for recording they said it would be sent . Nothing came phoned Friday am gave email and phone number for them to send recording but still nothing. 

Pretty sure they really do not care about anyone just like the rest of people 

jasonjbj

Phoned again today to ask for recording. Was told they don’t have it 

L_Volunteer

Hopefully, you won't be waiting too much longer @jasonjbj. What a nightmare with them not having the recording.

Please note, I care! Though this isn't an area of my expertise and I am hoping people with more experience and knowledge in this area can respond to you soon with advice.

In the meantime, my thoughts are around asking you if you have proof they have it and, if so, could you appeal to what they are saying? 

jasonjbj

L_Volunteer Thanks for the reply. It really means a lot and I really do appreciate it. Feel very lonely and misunderstood. They said they are sending it on cd now.  Which I think is lies.  As never got one email or phone text with the recording link. Who knows I got the report now as dwp which is better than it was 6 years ago so just hopefully they give what the lady wrote in the assessment.
thanks Jason