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File returned to DWP

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Jonnyc
Jonnyc Community member Posts: 50 Courageous
I thought I would call the CHDA to check the status of any upcoming assessment and the lady told me my 'file' had already been returned to the ESA Dept at DWP. She couldn't tell when it was returned ( or maybe not allowed to tell me )

What do they mean by my file ? I thought they would write a medical report ? Why haven't I even been given an assessment ? Should I be concerned ? 

I only sent the ESA50 back at the beginning of Jan.

Thank you

Comments

  • poppy123456
    poppy123456 Community member Posts: 57,114 Disability Gamechanger
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    In a previous thread you said you returned is mid December but they hadn’t received it by beginning of Jan. See thread https://forum.scope.org.uk/discussion/100470/esa50-not-received-by-advisory-service#latest
    Your file means the form and any extra evidence you sent them to support your claim.
    They’ve either not received your form and returned your file to DWP for failing to return.
    Or you’ve had a paper based assessment and the report has been written and returned, along with your file.
    If the report has been returned I’m surprised the person didn’t tell you this.
    You will need to ring ESA to ask them and they will be able to tell you what’s happening.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Jonnyc
    Jonnyc Community member Posts: 50 Courageous
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    I did not update you on the progress of my previous thread. CHDA confirmed receiving the ESA50 on 4th Jan after my panic over Xmas - hope they were telling me truth - then again why wouldn't they?

    Have just been on the phone to ESA and they have not received the file yet.

    I guess - as you state - a paper assessment has been carried out - though from what I have read on this forum they are exceedingly rare.

    Could a paper assessment have been done so quickly given the timeframe ?








  • poppy123456
    poppy123456 Community member Posts: 57,114 Disability Gamechanger
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    Yes, it's possible that a paper based assessment has been completed, they are rare but possible. The timescale is rather quick but it is possible. The report is returned digitally so they should receive it the day it's returned.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Jonnyc
    Jonnyc Community member Posts: 50 Courageous
    edited January 2023
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    If it is done digitally why do you think the gentleman I spoke to at DWP could not find the file in the system ? Any ideas ?
  • poppy123456
    poppy123456 Community member Posts: 57,114 Disability Gamechanger
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    I have no idea, sorry. It could be that either one of those you spoke to isn't telling you the truth. On the other hand, i can only guess what's happening.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Jonnyc
    Jonnyc Community member Posts: 50 Courageous
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    Thank you. I will call ESA again tomorrow - it may be he did not know how to access that information.
  • poppy123456
    poppy123456 Community member Posts: 57,114 Disability Gamechanger
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    Literally anything is possible with a call centre. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Jonnyc
    Jonnyc Community member Posts: 50 Courageous
    edited January 2023
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    Hopefully not telling the truth isn't 'possible' in my case.

  • Jonnyc
    Jonnyc Community member Posts: 50 Courageous
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    Just spoke to someone more clued up at CHDA - report returned digitally to the DM Team at ESA on 24th Jan. Report was done on the strength of my paperwork.

    Now the waiting game for a letter from the DWP confirming my status - either LCW Group or Support Group. Could take a number of weeks or maybe months given how long other forum members have been waiting.

    It's always nice to get through to someone who knows how to access the right information on their computer.
  • poppy123456
    poppy123456 Community member Posts: 57,114 Disability Gamechanger
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    Glad you got the correct information today. Decisions can take anything up to 12 weeks, sometimes longer.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Jonnyc
    Jonnyc Community member Posts: 50 Courageous
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    Thank you - it often feels like the blind leading the blind when it comes to dealing with the DWP/HMRC & JCP - terribly frustrating for all of us struggling with disabilities and illnesses.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,981 Disability Gamechanger
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    Completely hear you with the frustration @Jonnyc :( Would anything help you to feel less frustrated at the moment?  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
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