How likely is having a face-to-face appt, after submitting a PIP Review AR1 form? — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.
Please read our updated community house rules and community guidelines.

How likely is having a face-to-face appt, after submitting a PIP Review AR1 form?

ESABenefitsUK123
ESABenefitsUK123 Community member Posts: 63 Courageous
I got the impression that after submitting the main initial PIP2 claim form, a face-to-face appt was mandatory.  But my question is: is this still the case after submitting the follow up PIP Review AR1 form?  Or is there a possibility that this AR1 form does not necessarily require a face-to-face appt?  Thanks a lot for any comments.

Comments

  • poppy123456
    poppy123456 Community member Posts: 52,230 Disability Gamechanger
    Most are now done by telephone, some are face to face or video call. Home assessments no longer exist. Even for reviews another assessment is most likely.

    When you return the review form it will first be sent to the decision maker to have a look to see if a decision can be made without needing to send it to the health assessment providers. You should expect your file to be sent to them as the majority are but some have a decision without needing it to be sent across.

    There could also be a very long wait for the decision because backlogs are quite long in a lot of areas so you could be waiting several months, potentially longer.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • ESABenefitsUK123
    ESABenefitsUK123 Community member Posts: 63 Courageous
    Thanks a lot.
    >>Home assessments no longer exist.
    I had no idea!  So, only phone, video, or face-to-face at an assessment centre are the only options.  So, if the person cannot visit a centre, then phone or video are the only options.  That suits me actually, as I am not comfortable with a home visit, and would prefer either the phone or video.  Thanks.

  • poppy123456
    poppy123456 Community member Posts: 52,230 Disability Gamechanger
    Home assessments stopped at the start of the pandemic and never started again. They continued with telephone assessments and it's unlikely home assessment will ever start back.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Leigh14
    Leigh14 Community member Posts: 542 Pioneering
    Most are now done by telephone, some are face to face or video call. Home assessments no longer exist. Even for reviews another assessment is most likely.

    When you return the review form it will first be sent to the decision maker to have a look to see if a decision can be made without needing to send it to the health assessment providers. You should expect your file to be sent to them as the majority are but some have a decision without needing it to be sent across.

    There could also be a very long wait for the decision because backlogs are quite long in a lot of areas so you could be waiting several months, potentially longer.
    If the review form is sent to the DM and decides it doesn’t need to be sent to the health assessment providers, does this mean no assessment will be done?
    Are there any disabilities that doesn’t require any reviews again?
    Thanks.
  • poppy123456
    poppy123456 Community member Posts: 52,230 Disability Gamechanger
    Leigh14 said:
    If the review form is sent to the DM and decides it doesn’t need to be sent to the health assessment providers, does this mean no assessment will be done?


    That's exactly what it means.
    Leigh14 said:

    Are there any disabilities that doesn’t require any reviews again?
    Thanks.
    There's no such award for PIP. The longest PIP award is 10 years with a light touch review.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • kitkat23
    kitkat23 Community member Posts: 48 Courageous
    Leigh14 said:
    Most are now done by telephone, some are face to face or video call. Home assessments no longer exist. Even for reviews another assessment is most likely.

    When you return the review form it will first be sent to the decision maker to have a look to see if a decision can be made without needing to send it to the health assessment providers. You should expect your file to be sent to them as the majority are but some have a decision without needing it to be sent across.

    There could also be a very long wait for the decision because backlogs are quite long in a lot of areas so you could be waiting several months, potentially longer.
    If the review form is sent to the DM and decides it doesn’t need to be sent to the health assessment providers, does this mean no assessment will be done?
    Are there any disabilities that doesn’t require any reviews again?
    Thanks.
    I got my award reviewed recently.....no assessment....just a call from DM ....who asked for confirmation of a couple of things...then I got my decision letter....award unchanged....4 years this time....last time was 2 years 
  • ESABenefitsUK123
    ESABenefitsUK123 Community member Posts: 63 Courageous
    I just wanted to do a very quick update on my original post.  The DWP received my AR1 form over 7 months ago, and I haven't heard from them since.  (They did receive it OK.)  From an older letter from them, I understand that my PIP award was extended until Jan 2024.  I guess that means that I will expect some kind of update about my award from them soon.  I am guessing that I will require an assessment, presumably over the phone...
  • Albus_Scope
    Albus_Scope Posts: 2,883 Scope online community team
    Hey there @ESABenefitsUK123 good to hear from you again!

    I'm in the same boat, I sent mine back in February and just get occasional "We're still reviewing your forms" texts.
       But they will still pay your PIP until they have finished their review. So you may not have any changes, in which case all that will change will be your new award date.  It's also not certain if you will need another assessment or not.  Sometimes they do ask, sometimes they don't.  Sorry I can't give you a better answer. 
    Albus (he/him)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
    Opinions expressed are solely my own.
    Neurodivergent.
  • woodbine
    woodbine Community member Posts: 11,294 Disability Gamechanger
    My OH sent her review papers back in Oct.2022 she had a telephone assessment about 4 weeks ago and the award letter last week, the award was better than the last one and she had some back-pay which was unexpected.
    2024 The year of the general election...the time for change is coming 💡

  • Albus_Scope
    Albus_Scope Posts: 2,883 Scope online community team
    Oh that's excellent news @woodbine, I love a happy ending. :) 
    Albus (he/him)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
    Opinions expressed are solely my own.
    Neurodivergent.
  • poppy123456
    poppy123456 Community member Posts: 52,230 Disability Gamechanger
     I guess that means that I will expect some kind of update about my award from them soon.  I am guessing that I will require an assessment, presumably over the phone...

    You may not hear anything from them to tell you that your award will be extended when you get closer to the end date of the award. It will just continue as normal until a decision is made on the review. Most assessments are by telephone, some are face to face or video. If you prefer telephone and you receive any other appointment you can ring to request the telephone one.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • BrettW
    BrettW Community member Posts: 698 Pioneering
    I sent my review paperwork back in November 2022 and then after that I received a letter saying that I had a temporary extension until July 2024 then heard nothing for months.

    Around July 2023 I then received a further letter from the assessment company to say they had been passed my details and would be in touch shortly if they needed any more information. In August I received another letter to say that an assessment had been arranged for 20th September which was cancelled on the day with no explanation as to why and a new review arranged for 11th October. Had the review and then last monday (23rd October 2023) received a text from DWP to say a decision had been made and I would receive a letter within 2 weeks. I contacted the PIP helpline on the same day and was informed my mobility award had been increased from standard to enhanced and that a letter explaining everything had been sent out.

    Received said letter yesterday (28th October) which confirmed the increase in my award and also states that this award has been backdated to 16th November 2022 (date when they should have initially done my review) and is a pleasant surprise. It appears that the DWP now owe me some backdated pay which hopefully they will notify me of shortly. My normal payment is due 6th November so will have to wait and see if the backdated pay is included with that or not.
  • woodbine
    woodbine Community member Posts: 11,294 Disability Gamechanger
    edited October 2023
    @BrettW the back-dated payment will go separately into your bank and probably sooner rather than later, the first indication OH got was a large payment unexpected last week followed by letter 2 days later.The difference between standard and enhanced is around £45 per week.
    2024 The year of the general election...the time for change is coming 💡

  • BrettW
    BrettW Community member Posts: 698 Pioneering
    woodbine said:
    @BrettW the back-dated payment will go separately into your bank and probably sooner rather than later, the first indication OH got was a large payment unexpected last week followed by letter 2 days later.The difference between standard and enhanced is around £45 per week.
    Thanks for that @woodbine. Did she get an award letter then a second letter explaining the back pay? Currently I've just received the initial award letter with an explantation on it from the DM saying they have backdated my award to 16 November 2022
  • woodbine
    woodbine Community member Posts: 11,294 Disability Gamechanger
    If I'm honest even though it was this week I can't remember. lol. but I don't think there was a second letter.
    2024 The year of the general election...the time for change is coming 💡

  • BrettW
    BrettW Community member Posts: 698 Pioneering
  • ESABenefitsUK123
    ESABenefitsUK123 Community member Posts: 63 Courageous
    I just wanted to do another quick update on my original post.  The DWP received my AR1 form over 9 months ago now, and I just received a letter from them today about this.  It says: 
    The review of your PIP award is not yet complete.  To make sure you continue to get your payments we have extended your award.
    Your PIP award end date has been extended up to 30 January 2025.
    (It was Jan 2024.  Before that, it was Spring 2023!)
    That's pretty incredible - I'm guessing this is purely to do with a backlog of work at the DWP?

Brightness

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.