PiP assessment help!

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emmersb
emmersb Online Community Member Posts: 1 Listener
in Benefits and income
Hi. I just needed some advice. I applied for pip in early December 2022. After approximately 5 days i had my phone call assessment which lasted a total of 18 minutes. Personally i did not expect that as i was told i would receive a letter before hand telling me when they would call me. I called pip helpline and asked for an update in January and was told that im still awaiting my assessment. Even though i have already had my assessment. Now its coming up to April & i still have not heard anything. Does anyone know what this could mean? Many thanks. Emma.

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  • rebel11
    rebel11 Online Community Member Posts: 1,687 Pioneering
    Hi emmersb

    Welcome to Scope online, there's lots of information onsite.

    That's strange. Where did they say they were calling from? Also as you say you should have received a letter as  it's part of the pre assessment protocols, say for example you needed extra help for your assessment, the letter would explain things like that. Also '5 days', the DWP / Assessment companies just aren't that efficient. 

    Have you got the number they called from, just post the first 5 digits.

    Maybe give them another call, if you claim hasn't moved on, you could complain (in writing) to the DWP, as a minimum you should know what's going on with your claim. 

    https://www.gov.uk/government/publications/our-customer-charter/our-customer-charter


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