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Fuming with Boost Energy
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JBS2022
Scope Member Posts: 2,075 Disability Gamechanger
Boost has switched my leccy meter off supply even though it's not supposed to go off between 4pm Friday and 10am Monday if on a prepay smart meter. I did run out of credit but it's still supposed to stay on regardless. I'm absolutely fuming as their is nothing I can do till the call centre opens on Monday. Anyone else had issues like this with their energy company.
Life is better in a fishtank 🐟
Comments
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The situation has finally been resolved, I've borrowed some cash to put it back on, Boost emailed me admitting that it shouldn't of gone off supply but that they can't do anything until Monday, so I had to borrow it off family. Boost said they gonna compensate me £10.Life is better in a fishtank 🐟
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durhamjaide2001 Community Co-Production Group, Scope Member Posts: 10,884 Disability GamechangerOptionsThat's good that it's been sorted out I'm sorry that no one has been able to get you earlier. -
Glad you got that sorted and good you'll get compensated
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I'm pleased to hear you'll be getting compensation @JBS2022, nothing worse than being left in the lurch because of something that isn't your fault!Online Community Coordinator
Scope
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