Fuming with Boost Energy

JBS2022
JBS2022 Scope Member Posts: 2,074 Championing
in Money and bills
Boost has switched my leccy meter off supply even though it's not supposed to go off between 4pm Friday and 10am Monday if on a prepay smart meter. I did run out of credit but it's still supposed to stay on regardless. I'm absolutely fuming as their is nothing I can do till the call centre opens on Monday.  Anyone else had issues like this with their energy company.

Comments

  • JBS2022
    JBS2022 Scope Member Posts: 2,074 Championing
    The situation has finally been resolved, I've borrowed some cash to put it back on, Boost emailed me admitting that it shouldn't of gone off supply but that they can't do anything until Monday, so I had to borrow it off family. Boost said they gonna compensate me £10.
  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 13,127 Championing
    That's good that it's been sorted out I'm sorry that no one has been able to get you earlier. 
  • Sandy_123
    Sandy_123 Scope Member Posts: 60,274 Championing
    Glad you got that sorted and good you'll get compensated 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    I'm pleased to hear you'll be getting compensation @JBS2022, nothing worse than being left in the lurch because of something that isn't your fault!

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