Hi, my name is lindylou73!

lindylou73

Hi I need to renew my blue badge they told me to get a copy of my original pip letter from you and send a copy to them. I have been trying to phone you on your number, 08001214433 I have been trying to speak to someone to ask you to do this for me trying for 4 days holding on for 30 mins but no luck, I don’t know what to do could you please help me before I go mad.my name is Linda [Removed by Moderator: Personal Information] or email me then I can send you my address.my badge has now run out and I don’t want to get a fine I cannot walk more than a few steps. PLEASE HELP!,,,, Linda date of birth [Removed by moderator: Personal Information]. 

Alex_Alumni

Hello there @lindylou73 and thanks for reaching out. You've joined the Scope Online Community  

We are not the DWP, and I can see you've been trying to call the PIP Enquiry Line, which is the right number to call for a copy of your PIP letter:

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

Do remember that it has been a bank holiday weekend for Easter last week, so it's likely the lines will be very busy at the moment. It's a pain, but please keep trying.

When I rang to get a letter for my own blue badge renewal, it took me around 20 minutes, and I rang soon after the lines first opened. 

We also just want to let you know we’ve edited your comment because it contained personal information. For more information about why we removed this, please consider our online community house rules.

If we can help further, please ask!

poppy123456

Best time to ring PIP is as soon as they open. However, you may still be on hold for anything up to an hour.