Hi, my name is lindylou73! — Scope | Disability forum
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Hi, my name is lindylou73!

lindylou73 Community member Posts: 1 Listener
edited April 12 in Start here and say hello!
Hi I need to renew my blue badge they told me to get a copy of my original pip letter from you and send a copy to them. I have been trying to phone you on your number, 08001214433 I have been trying to speak to someone to ask you to do this for me trying for 4 days holding on for 30 mins but no luck, I don’t know what to do could you please help me before I go mad.my name is Linda [Removed by Moderator: Personal Information] or email me then I can send you my address.my badge has now run out and I don’t want to get a fine I cannot walk more than a few steps. PLEASE HELP!,,,, Linda date of birth [Removed by moderator: Personal Information]. 


  • Alex_Scope
    Alex_Scope Posts: 7,562 Scope online community team
    Hello there @lindylou73 and thanks for reaching out. You've joined the Scope Online Community :) 

    We are not the DWP, and I can see you've been trying to call the PIP Enquiry Line, which is the right number to call for a copy of your PIP letter:

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm
    Find out about call charges

    Do remember that it has been a bank holiday weekend for Easter last week, so it's likely the lines will be very busy at the moment. It's a pain, but please keep trying.

    When I rang to get a letter for my own blue badge renewal, it took me around 20 minutes, and I rang soon after the lines first opened. 

    We also just want to let you know we’ve edited your comment because it contained personal information. For more information about why we removed this, please consider our online community house rules.

    If we can help further, please ask!

    Online Community Coordinator

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  • poppy123456
    poppy123456 Community member Posts: 49,767 Disability Gamechanger
    Best time to ring PIP is as soon as they open. However, you may still be on hold for anything up to an hour.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.


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