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PIP phone assessment call should I be worried

DollyDolly29

Put claim in for pip last month , now I got an assessment phone call two Mondays away.

should I be worried? it’s giving me anxiety like you’ll never believe.

Just want to get some clarification as I heard they can be quite harsh on you on the phone.

Many thanks

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Comments

unclebob

I found them to be very caring. But when they and ask how are you today don't say great.

DollyDolly29

unclebob said:

I found them to be very caring. But when they and ask how are you today don't say great.

Ah ok , what do I say to them I’m not doing great

unclebob

DollyDolly29 said:

unclebob said:

I found them to be very caring. But when they and ask how are you today don't say great.

Ah ok , what do I say to them I’m not doing great

Yes that's what i would say

DollyDolly29

unclebob said:

DollyDolly29 said:

unclebob said:

I found them to be very caring. But when they and ask how are you today don't say great.

Ah ok , what do I say to them I’m not doing great

Yes that's what i would say

Thank you for this .

what do they go through with you on the phone.. I’ve never done this before

unclebob

Best to search Google to see what others say really

During the telephone assessment you may be asked to describe how you complete simple tasks such as preparing and cooking food, getting washed and dressed and how you move around outside the home. Don't rush to respond, remember they are looking at your claim form and asking the same questions you have already answered

teful

You will be okay there really nice to you on the phone, but would have helped if you are like I am, forgetting everything I take pictures of paperwork like that so I'll know what I said! But that's just my opinion on it but take your time to think about each question your asked before you answer them 🤔.

DollyDolly29

teful said:

You will be okay there really nice to you on the phone, but would have helped if you are like I am, forgetting everything I take pictures of paperwork like that so I'll know what I said! But that's just my opinion on it but take your time to think about each question your asked before you answer them 🤔.

Would I be able to get back what I said , I did screenshot it all but I now got a new phone…

poppy123456

DollyDolly29 said:

teful said:

You will be okay there really nice to you on the phone, but would have helped if you are like I am, forgetting everything I take pictures of paperwork like that so I'll know what I said! But that's just my opinion on it but take your time to think about each question your asked before you answer them 🤔.

Would I be able to get back what I said , I did screenshot it all but I now got a new phone…

You can ring PIP and ask them to send you a copy of the form you filled in but there may not be enough time for you to receive it before the assessment.

Blue_eyes

@DollyDolly29 I believe you. You have no idea how nervous I was before my assessment. But my assessor was very understanding and kind.
I am sure everything will be fine.
They (assessors) are not that scary 😉

DollyDolly29

poppy123456 said:

DollyDolly29 said:

teful said:

You will be okay there really nice to you on the phone, but would have helped if you are like I am, forgetting everything I take pictures of paperwork like that so I'll know what I said! But that's just my opinion on it but take your time to think about each question your asked before you answer them 🤔.

Would I be able to get back what I said , I did screenshot it all but I now got a new phone…

You can ring PIP and ask them to send you a copy of the form you filled in but there may not be enough time for you to receive it before the assessment.

Would I be able to get it up on the pip sign in online ?

poppy123456

What PIP sign in? Did you apply online rather than through the paper form? If so then i don't believe a copy is kept when you claim online. What you're advised to do is take screenshots before submitting it.

DollyDolly29

poppy123456 said:

What PIP sign in? Did you apply online rather than through the paper form? If so then i don't believe a copy is kept when you claim online. What you're advised to do is take screenshots before submitting it.

Yes I did do but I got a new phone and the photos weren’t saved. 😳

poppy123456

The form really isn't needed for the assessment. Lots of people have the assessment when they didn't keep a copy of the form. Try not to worry to much because it's not a bad thing at all.

During the assessment just do your best to answer each question. Try not to answer them with a simple yes or no because this could let the assessor come to their own conclusions. Give as much information as possible. Some find it helpful to write notes before the assessment so you have something to refer to.

They will ask you questions about your health conditions and how they affect you. It's impossible to tell you exactly what they will ask because it varies for each person.

The assessment can last anywhere from 20 to 120 minutes, sometimes longer so make sure you have a drink nearby. You can have someone with you during the assessment and put your phone onto loud speaker.

DollyDolly29

My phone call is any minute now

anexity is through the roof !!

As per saying I lost the screenshots of what I said when I filled forms out when applying

Do I tell them that I lost the screenshots

poppy123456

You don’t need to mention you lost the screenshots.

Do also be aware that they may not ring on time. Remember try not to answer the questions with just a yes or no.

DollyDolly29

It went through fine .. she was so kind

Lou67

@DollyDolly29
Aww so glad it went well for you, hopefully you can now relax a bit.
Good luck with the outcome.

❤️

DollyDolly29

Lou67 said:

@DollyDolly29
Aww so glad it went well for you, hopefully you can now relax a bit.
Good luck with the outcome.

❤️

Thank you Lou xx 🩷

I’ll keep you guys updated for when I get my outcome which shouldn’t be too long

poppy123456

Glad it went well. Once the assessment report is returned to DWP a decision can take up to 12 weeks.