Remaining politically neutral during General Election 2024


Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

While we understand that this period will see many passionate discussions and do not want to discourage open discussion, we cannot allow discussions which are purely intended to influence voting.

As ever, please make sure that your comments remain respectful of other people's opinions and keep to our online community house rules.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

PIP stopped after not receiving review forms?

Options
DavidBrother
DavidBrother Community member Posts: 1 Listener
edited April 2023 in PIP, DLA, and AA
I recently had my PIP payments stopped, My original award was until 5th February 2023, due to Covid-19 my award was extended until 5th November 2023, The DWP, claim that they sent out forms in December 2022, which we never received, The first time we knew anything about the forms was on the 28th  January 2023, we received a letter stating that my PIP payments have been stopped as of 27th January 2023.

I telephoned the helpline for three days, and after about 60 minutes I got cut off every time, In the end I sent a letter explaining the what had happened, but received no reply from them, after several attempts I managed to get through, I discussed what had happened and was advised that the decision had gone back to be reconsidered, which again we knew nothing about.

I discussed my award dates, and was advised there was nothing they could do, as I didn't return the forms. "The ones that I never received in the first place" I was also advised that payments would not be re-instated, I have since received a new copy completed and returned on the 30th of March.

So I'm being penalised for not receiving forms. 

What dates do i work off with regards to my award, I have a letter stating that my award was extended to the 5th November 2023.

I'm at a loss of what to do next,


Kind Regards

Dave

Comments

  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,734 Disability Gamechanger
    Options
    Hi @DavidBrother and a warm welcome to our online community, how are you doing?

    My understanding is that the PIP helpline would have extended your review deadline given you had an acceptable reason so that sounds very frustrating. As for the dates, I couldn't reliably advise you 100%. As such, I've renamed your thread and moved it to the PIP, DLA and AA category for the attention of someone more PIP savvy.

    I hope you have a more problem-free experience from here on in. Please let us know how you get on.
    Online Community Co-ordinator

    Want to tell us about your experience on the online community?  Talk to our chatbot and let us know.

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,800 Disability Gamechanger
    Options
    The extension is overridden by the review forms, so you can forget about the Nov 2023 date.

    The same sort of thing has happened to a few people on here, myself included.  Although we received and returned the review forms in good time, they failed to upload them to their systems before the deadline.  In my case, and others I've read so far, the PIP was eventually reinstated (albeit with a frustratingly written letter, suggesting that it was our fault rather than theirs!).

    However, as you never sent your forms, this is a slightly different scenario.  The PIP call handlers aren't much use unfortunately.  But I do think you should be pushing to find the date and the address of the review letters that you were sent back in December.  Two letters are sent separately, one with the forms and the next stating that they haven't received the forms. The fact that you didn't get either of these letters suggests to me that they either weren't sent, or had been sent to the wrong address.
Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.