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Uc phone appointment

DollyDolly29

Hello I’ve had this email come through saying

Dear ……… ,

This is a reminder that you have a Universal Credit phone appointment and we'll call you on Wednesday 19 April 2023 at ..:.. am.

Sign in to your online account for details.

Is this anything to worry about or is it my work coach calling me , I can’t get online to check portal as my broadband is being installed

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DollyDolly29

And there is two journal messages , I can’t check until my broadband is installed

poppy123456

Sounds like it's a work focused interview, unless you've been found to have LCWRA and then i have no idea what it's related to.

Hannah_Alumni

Hello @DollyDolly29

You could always ring up and explain you are waiting for your broadband to be installed if you are unable to access your journal messages. Maybe they can send out a letter with more information?

poppy123456

As you have access to a journal they won't send a letter out to you. You can of course ring the helpline to ask what the appointment is.

DollyDolly29

poppy123456 said:

As you have access to a journal they won't send a letter out to you. You can of course ring the helpline to ask what the appointment is.

Hi , As per looking at previous emails when they’ve said I’ve got a phone appointment it looks as if I’ve got a work focused interview.

The broadband man has been here all day (sigh) hopefully soon I can get back online and find out what the journal messages are

DollyDolly29

Hannah_Scope said:

Hello @DollyDolly29

You could always ring up and explain you are waiting for your broadband to be installed if you are unable to access your journal messages. Maybe they can send out a letter with more information?

Hello Hannah , As per looking at previous emails when they’ve said I’ve got a phone appointment it looks as if I’ve got a work focused interview.

just need to wait for WiFi to go on and then I can check the 2 messages they sent me

Hannah_Alumni

That's great, hopefully it begins to move everything along quicker