Uc phone appointment

DollyDolly29
DollyDolly29 Community member Posts: 57 Connected
in Universal Credit (UC)
Hello I’ve had this email come through saying 

Dear ……… ,

This is a reminder that you have a Universal Credit phone appointment and we'll call you on Wednesday 19 April 2023 at ..:.. am.

Sign in to your online account for details.


Is this anything to worry about or is it my work coach calling me , I can’t get online to check portal as my broadband is being installed 

Comments

  • DollyDolly29
    DollyDolly29 Community member Posts: 57 Connected
    And there is two journal messages , I can’t check until my broadband is installed 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Sounds like it's a work focused interview, unless you've been found to have LCWRA and then i have no idea what it's related to.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,906 Championing
    Hello @DollyDolly29

    You could always ring up and explain you are waiting for your broadband to be installed if you are unable to access your journal messages. Maybe they can send out a letter with more information? 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    As you have access to a journal they won't send a letter out to you. You can of course ring the helpline to ask what the appointment is.
  • DollyDolly29
    DollyDolly29 Community member Posts: 57 Connected
    poppy123456 said:
    As you have access to a journal they won't send a letter out to you. You can of course ring the helpline to ask what the appointment is.
    Hi , As per looking at previous emails when they’ve said I’ve got a phone appointment it looks as if I’ve got a work focused interview. 

    The broadband man has been here all day (sigh) hopefully soon I can get back online and find out what the journal messages are :) 
  • DollyDolly29
    DollyDolly29 Community member Posts: 57 Connected
    Hannah_Scope said:
    Hello @DollyDolly29

    You could always ring up and explain you are waiting for your broadband to be installed if you are unable to access your journal messages. Maybe they can send out a letter with more information? 
    Hello Hannah , As per looking at previous emails when they’ve said I’ve got a phone appointment it looks as if I’ve got a work focused interview. 

    just need to wait for WiFi to go on and then I can check the 2 messages they sent me :) 
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,906 Championing
    That's great, hopefully it begins to move everything along quicker :) 

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