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Hi, my name is emz_117!

emz_117 Community member Posts: 1 Listener
I’m not very good at chatting so sorry if I come across blunt i just struggle with communication in most ways has Anyone else had an issue with PIP they did my assessment over the phone and I received my report but it’s full of complete rubbish I feel like she didn’t listen or write down anything I said … I don’t wanna explain all details as too why but I mean it’s as bad as this for example I am epileptic rather severe I have been revoked from driving and this was told when I rang to make the claim and to the assessor but they sent my report saying I can drive ??? I’m glad they seem to know better than my neurologist. I thought this must be a mistake but when going through the report there was so many things that were the complete opposite to what I said … I rang to ask why it’s been said I can drive ? And they said well that’s what the assessor decided …. WHAT !! I explained that you have had the 18 letters from my neurologist stating my issues etc it says how I can’t drive I’m revoked how I’m banned from baths how I’m a high risk of sudep and live alone with 4 children and they said ok we can go through this a do a reconsideration and let you know the outcome … I’m not very hopeful about this … but what annoyed me more was the daily living is my biggest struggle every question I answered truthfully and they didn’t award it but awarded me the high rate of mobility … to which it says if you would like to claim a mobility vehicle please contact bla bla bla !! Are they taking the **** out of me . Has anyone else had such lies and rubbish in there assessment report ? 


  • poppy123456
    poppy123456 Community member Posts: 55,105 Disability Gamechanger
    The part in the decision letter where it says about a motability vehicle, i see nothing wrong with that. There's lots of people that are unable to drive for one reason or another but this doesn't stop them joining the scheme because they have a named driver. It's standard for everyone that has Enhanced mobility award for this to be included with a decision letter.

    Where it says "you can drive." If you passed a driving test, you can drive. There's a big difference to being unable to drive because you don't currently have a license. Maybe what it meant was that "you passed your test."

    For other parts of the report if there were inacurancies, it does happen. During your assessment it's not their job to write what you said verbatim. It's for them to gather more information about your health conditions and how they affect you. The report is then written, which is their opinion based on everything you said during the assessment, everything you wrote in the forms as well as any extra evidence you sent.

    If you're not happy with the report then you can make a complaint to the health assessment providers.

    The most likely outcome of the MR is the decision will remain the same because only 23% of them change. If this happens you can proceed to Tribunal.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • chiarieds
    chiarieds Community member Posts: 16,127 Disability Gamechanger
    Hi @emz_117 - & welcome to the forum. Unfortunately many feel they weren't listened to with their assessment. However, whist the assessors will write down what you said, they also look at your claim form, any evidence you've sent, then form their own opinion, & yes, they can get things wrong.
    If you get the enhanced/higher rate for the mobility component, then a person would be able, should they wish, to use all or part of this to get a motability vehicle.
    Did you continue with a Mandatory Reconsideration (MR) over the phone? It's actually better to do a MR in writing. When you ring the 'DWP' it's just a call handler, & whilst I'm sure they mean to be helpful, they shouldn't be giving any benefits advice. They may not write down all that you said, so it's better to put down all you intend in a letter. I'm sure you answered completely honestly, but with a MR it's best to concentrate on where you feel you should have got points, & why, rather than thinking about the report you received.

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