Hi everyone I really hope that you can help me

Dalboy68

I have been trying to get a new certificate of entitlement for disabled road tax which I have been entitled to for 15 years and I can't even get through on the phone I have even written 4 letters and yet no reply can anyone please tell me what to do many thanks 

poppy123456

We’ve had quite a few threads asking the same question in the past couple of weeks. I’m afraid you’re just going to have to keep ringing them. The best time to call is often as soon as they open. 

Dalboy68

Thank you poppy I'm not giving up but it's beyond ridiculous now I have been on the phone for sometimes 2 hours and still they don't answer as for the letters I send them recorded delivery so I know that they have been delivered 

Dalboy68

My message wasn't fully posted I meant I need a certificate of entitlement for my free road tax sorry to confuse everyone

poppy123456

It's pointless sending anything recorded delivery because they are signed for in bulk by someone from Royal Mail sorting office. All post going to and from DWP has to go through a mail sorting process. It's not classed as arriving with DWP until it's been added to the computer. Which can take up to a couple of weeks.

Hannah_Alumni

Hello @Dalboy68

Welcome to the community Just to let you know, I merged both your threads so it's all together in one place for you  

poppy123456

Dalboy68 said:

My message wasn't fully posted I meant I need a certificate of entitlement for my free road tax sorry to confuse everyone

Yes you did say in your first comment that was what you wanted.

anawilliam850

I'm sorry to hear that you're having difficulty getting a new certificate of entitlement for disabled road tax. Here are some steps you can take:

1. Keep trying to call the relevant authority. Try calling at different times of day, as you may have better luck getting through at less busy times.

2. Check online to see if there are any alternative ways to apply for the certificate or contact the relevant authority. For example, some authorities may have online forms you can fill out or email addresses you can contact.

3. Consider reaching out to an advocacy organization that works with people with disabilities. They may be able to offer guidance on how to navigate the process and advocate for your rights.

4. If all else fails, you can consider contacting your elected representatives, such as your local MP, to ask for their assistance in resolving the issue.

I hope this helps, and I wish you the best of luck in getting the certificate you need.

poppy123456

anawilliam850 said:

1. Check online to see if there are any alternative ways to apply for the certificate or contact the relevant authority. For example, some authorities may have online forms you can fill out or email addresses you can contact.

You don't contact any local Authority for the certificate of entitlement. It will be DWP that need to be contacted, which department will depend which disability benefit you're claiming. You can't request this online.

2oldcodgers

tomm said:

If you want to tax your car, and  your v5 shows its taxation class as Disabled  you should be able to re licence  online without the need to show a cert of entitlement, As far as i can tell  you shouldn't require a new cert of ENT every year

https://www.gov.uk/get-vehicle-tax-exemption-disability

Quite right.
Provided that the vehicle is registered on the V5 as Disabled then there is no problem in taxing it. You only need a new certificate when taxing a new car and applying for it to be recorded as disabled
That is why the Post Office will put the car registration plate letters and numbers on the certificate