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lynn365 said: I don't have any awnsers but so sorry for your loss 💔 That's disgusting treatment of your dad he should have had proper care so wrong on every level 😡😡
yme said: I'm afraid in my experience, the transport service is a rule into themselves. I've had them turn up when it's been snowing and refused to take me as it's a health and safety issue.... because they might get injured wheeling me on to the ambulance!I've had them forcing me to transfer to a seat, even though it clearly states that I am unable to transfer and to remain in my crash tested wheelchair!I myself have complained about the service... I was told by crew members that if I complained, they could remove my transport!They turn up late to take me to my appointment, no reason why they are late and say that the hospital has to accept me because I'm a transport patient. I've told them that the hospital are under no obligation to accept me when it's time specified appointments. I now always contact the department if I'm not picked up 15 minutes before the appointment to ensure they are aware it's a transport issue and request they make a note as to this reason. Then, should anything happen, they have it recorded. In your case, if you have ANY text messages or letters stating your father's reason for not receiving the help then make sure you keep this as evidence. Transport is there to assist patients who are unable to use public transport or need medical assistant on route. Your father qualified so therefore this issue should not have happened. You need to know if a risk assessment had been done, how, why, when and the results. Then you need to find out if they had contacted anyone else, like the GP, adult social care or any other organisations to look into his need to provide assistance for your father. Don't forget to add the results you are seeking for like improvement to services, more in depth research into the needs of the patient and how to resolve them. Not just to do a blanket assessment because every Katie t is different, not every medical condition will affect every patient in the same way. So you cannot make assumptions about the same condition as everyone having the same reaction etc. Therefore your father's needs should have been based in how his conditions affected him, how his hone situation impacted on his ability to access transport and his needs for transport. The lack of transport affected his ability to attend assential appointments this added to his deteriotion in his conditions etc.I hope you get this sorted and you can help change the service for the better as they learn from their mistakes ..mistakes which added to your father's medical conditions to the detriment of his health.
Very sorry about your father.I am in similar situation, my husband’s mobility went downhill in a few months time and he is not able to manage the stairs from first floor flat. The stairs are very narrow with sharp turns, the hospital transport team came to do an assessment, I really hope they can take him for his heart scan to see if he has heart failure.groot432 said: My father died last month aged 60.he had rheumatoid athritis since he was 21. In January 2020 he had an infection in a replacement knee and elbow.this resulted in him needing an operation to replace them to remove the infection. My father had surgeons ready to do it as early as June 2020. However he had to attend a number of appointments at the hospital to meet the surgeons,discuss the procedure and have tests done. He lived in an upstairs flat with 1 flight of stairs around 12 steps. The infection left him with almost no mobility. This meant to get to his appointments he needed an ambulance which he met the criteria for transport.They took him to 2 appointments without issue but refused any further transport citing health and safety concerns with the stairs.My father had no way of attending without them.we argued with them for 2 years with slow responses and eventually my dad had a Pulmonary embolism,collapsed lung and suspected heart failure.this was down to him having no mobility and little movement all day every day. They took him to hospital for that as it was an emergency.he survived but it all took a toll on his body.He came out of hospital in March 2022 and we managed to secure a bungalow for him which meant he could go to future appointments.unfortunately by then he was too ill for the operation and had to try and get his levels up to do with nutrition and others.the infection was untreated,he could barely eat so was malnourished and he had a slow decline for a year until he died last month.he didn't die from a heart attack or sudden event,he died because his body just couldn't fight everything anymore. There were many other areas of concern with my father's care by the NHS but the main issue was the ambulance service.I have a few questions which maybe someone here can answer.Can the ambulance service refuse to take a patient to appointments when they literally have no other way of attending?They cited health and safety but they had equipment to take my father down the stairs.they said it was slippy but there was never any issue.surely they should have the capability to transport severely disabled people down 1 flight of stairs?There was no attempt by anyone to offer adjustments or a solution, he was simply left to die, should they have offered adjustments and at least tried?Was this discrimination because of a disability as an able bodied person in the same accommodation would have had treatment?There is no doubt that he would be alive today if he had the operation any time prior to 2022 and the infection would have been gone.Thank you for reading this long post.i have already written to the NHS about all the issues and we intend on pursuing a negligence claim but it will take a while and in the meantime I m hoping someone will have some perspective on the ambulance side of things.
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