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PIP outcome

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ohhilotx
ohhilotx Community member Posts: 7 Listener
Hi all just looking for some advice really

I had a video assessment for PIP on the 10th May, I called up today and was advised I should hear an outcome by the first week of June. I've read a few people saying to request a copy of my report to get an idea of what the outcome may be. Just wondering is this report sent via email or post?

Also, do you receive a text stating the outcome before the letter or just a letter? Lastly, I know every case is different but is it a bad sign it's only taken them 3 weeks? I am currently in receipt of LCWRA as well. Honestly the not knowing is the worse. Any information would be great 
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  • sonicx2001
    sonicx2001 Community member Posts: 7 Listener
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    3 weeks seems quick, I'm expecting mine to take 4-5 weeks, based on what i've read on here, had my assessment on the 23rd April and still waiting for any info from them.
  • poppy123456
    poppy123456 Community member Posts: 57,000 Disability Gamechanger
    edited May 2023
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    Timescales for decisions once the assessment report is returned is anything up to 12 weeks. 

    If awarded they sometimes send a text but not always. I’m not aware of texts being sent if there’s a refusal. 

    If successfully awarded and it’s a first time claim without transferring from DLA then any money owed is usually in the bank before you receive the decision letter, this will be sent by post. 

    To request a copy of the report you need to ring the PIP helpline. Do be aware though that it’s not the decision letter, it’s a recommendation only. It will be sent by post.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433 
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet 
    Monday to Friday, 9am to 5pm

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • sinead7
    sinead7 Community member Posts: 12 Listener
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    I had my assessment on the 25th April and I haven't received any info either @soncix2001
  • sonicx2001
    sonicx2001 Community member Posts: 7 Listener
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    I’m hoping to hear something by the end of may or early June maybe?
  • poppy123456
    poppy123456 Community member Posts: 57,000 Disability Gamechanger
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    I’m hoping to hear something by the end of may or early June maybe?
    Timescales are anything up to 12 weeks after the assessment report was returned. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • ohhilotx
    ohhilotx Community member Posts: 7 Listener
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    Hey all thanks for the response 
    Just spoke to an advisor today, they advised that in relation to receiving my PIP report it can take 7-10 working days to come through. Apparently there's a delay in the postal service?
    I also asked about my claim and was advised it hasn't been sent to an advisor yet and couldn't give me a time scale. 
    In terms of My claim, I started it back in Feb but my form was lost, think I called up I'm March, restated the process online and then had a telephone video assessment in May. 
    Fingers crossed we all get good news
  • sinead7
    sinead7 Community member Posts: 12 Listener
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    I just rang aswell they haven't received my report either the fella on the phone said give it another week or so then ring back to see if they have it then 
  • poppy123456
    poppy123456 Community member Posts: 57,000 Disability Gamechanger
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    sinead7 said:
    I just rang aswell they haven't received my report either the fella on the phone said give it another week or so then ring back to see if they have it then 
    Your report maybe in an audit. If it is it’s nothing to worry about, it just means they are checking the assessor did their job correctly. The only issue is causes is returning it to DWP because it can’t be returned until the audit is completed. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • sinead7
    sinead7 Community member Posts: 12 Listener
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    OK thank you 
  • abbeyv95
    abbeyv95 Community member Posts: 29 Courageous
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    From when the dwp recieved my report, it took around 6 weeks :) but I did NOT get a text. I just phoned up randomly and it told me my next payment date etc. so I held on the line and they confirmed I was awarded. 
    I’d suggest giving it 4-5 weeks then phoning to see if there’s an update :) 
    good luck xx 
  • sonicx2001
    sonicx2001 Community member Posts: 7 Listener
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    By it, do you mean an automated answer?
  • ohhilotx
    ohhilotx Community member Posts: 7 Listener
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    Hey, I relieved a text today stating I'd been awarded pip what a relief! 
  • etcher
    etcher Community member Posts: 11 Listener
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    Are they working on a bank holiday?

  • poppy123456
    poppy123456 Community member Posts: 57,000 Disability Gamechanger
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    etcher said:
    Are they working on a bank holiday?


    They do sometimes. Although the PIP helpline will be closed.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • ohhilotx
    ohhilotx Community member Posts: 7 Listener
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    I received a text 
  • sinead7
    sinead7 Community member Posts: 12 Listener
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    Got a text Friday morning to say they  got my report finally lol 
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,982 Disability Gamechanger
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    Yay, finally @sinead7! How are you feeling at the moment?  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • sinead7
    sinead7 Community member Posts: 12 Listener
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    Feeling okay at the moment just didn't realise it would take so long lol x 
  • sinead7
    sinead7 Community member Posts: 12 Listener
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    And got money in my account today I got PIP over the moon not sure on what rate or anything as no letter yet but couldn't be happier 
  • lmarie3004
    lmarie3004 Community member Posts: 72 Connected
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    @sinead7 that’s brilliant news so pleased for you 
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