Hi, my name is Path1! PIP MR, cut off when I got to speak to an advisor

Path1

Hi, I'm new here. I receive PIP, enhanced care and standard mobility. I am currently asking for a Mandatory Reconsideration for my mobility element, as I was awarded 10 points, and my mobility is such that I really need a motability car. I have asked Fightback4Justice to represent me, and they require all my previous DLA/PIP award documents. I have tried to phone DWP a dozen times today. I finally got through, was put on hold for 49 minutes, then cut off when I got to speak to an advisor. Is there any other way to contact DWP other than by phone? It is so frustrating! TIA

Alex_Alumni

I'm sorry to hear about this @Path1 getting cut off after such a long wait is very frustrating!

I'm afraid you'll need to keep trying, often the best time to call is first thing, when lines open. If there's anything the community can help with, please do ask here, and you are also welcome to call or email the Scope Helpline for support too.

poppy123456

Duplicate thread here https://forum.scope.org.uk/discussion/106096/contacting-dwp#latest