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Hi, my name is Sarabuzz!

Sarabuzz Community member Posts: 1 Listener
edited July 2023 in Start here and say hello!
Hi, I recently went along with my adult son on the London underground. Although the Jubilee line was step free, there is still a gap between platform and train. With help my son (being the wheelchair user) was ok but I wondered if anyone has had a problem with, for an example, the castor of the wheelchair getting stuck in the gap? It just worries me for when he does the journey alone.


  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,562 Disability Gamechanger
    Hello @Sarabuzz and welcome, thanks for reaching out! Sorry for the delay in replying to you. As a wheelchair user myself, I can say I have travelled on the Jubilee line, so I understand exactly what you mean about the gap. 

    I didn't get stuck at any point, although the gap is a little scary to look at! Did you know that you can always arrange assistance on the London Underground using their 'Turn Up and Go' service? As the name implies, you don't have to book in advance, just approach station staff and mention you'd like some assistance on your journey. 

    It might take 10 minutes or so to arrange, and you can get escorted onto the train, with another staff member meeting you at your destination platform to escort you off. If you'd like more information, Transport For All is a great resource, as is Up Down London, which lists the lift status at any TfL stations. 

    Please ask if we can help any further in the meantime :)
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