If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.
Find out how to let us know if you're concerned about another member's safety.
Find out how to let us know if you're concerned about another member's safety.
Posture and Mobility Failure to Provide Timely and Professional Service
Options
krippled
Community member Posts: 18 Connected
I'd been waiting for contact from P&M since assessment and measurement for 8 weeks. The nurse who came out to see me explained there would be an extended wait therfore gave them the benefit of doubt.
I rang them last Tuesday to find out if my wheelchair was ready to be told it'd arrived at the office the week prior, leading me to ask when i could collect, only to be told it could only be handed over by the assessor who came out, who was currently off work sick!!!!
Surely there are protocols in place for these sort of situations wherein someone takes over the handover. The wheelchair I'd bought for myself was not suitable but a necessity due to health deterioration which I've tipped up backwards, 1st time I slammed heavyweight on to my spine full of degenerative disc disease which left me in excruciating pain for 2 weeks and the 2nd last week where my head just missed coping stones by literally ½ inch.
I called yesterday and was informed that an appointment had been sent out for the 26th. Two weeks after the assessor returned to work. Meaning my wheelchair will have been sat for 5 weeks now which I find absolutely disgraceful.
I rang them last Tuesday to find out if my wheelchair was ready to be told it'd arrived at the office the week prior, leading me to ask when i could collect, only to be told it could only be handed over by the assessor who came out, who was currently off work sick!!!!
Surely there are protocols in place for these sort of situations wherein someone takes over the handover. The wheelchair I'd bought for myself was not suitable but a necessity due to health deterioration which I've tipped up backwards, 1st time I slammed heavyweight on to my spine full of degenerative disc disease which left me in excruciating pain for 2 weeks and the 2nd last week where my head just missed coping stones by literally ½ inch.
I called yesterday and was informed that an appointment had been sent out for the 26th. Two weeks after the assessor returned to work. Meaning my wheelchair will have been sat for 5 weeks now which I find absolutely disgraceful.
Comments
-
krippled said:I'd been waiting for contact from P&M since assessment and measurement for 8 weeks. The nurse who came out to see me explained there would be an extended wait therfore gave them the benefit of doubt.
I rang them last Tuesday to find out if my wheelchair was ready to be told it'd arrived at the office the week prior, leading me to ask when i could collect, only to be told it could only be handed over by the assessor who came out, who was currently off work sick!!!!
Surely there are protocols in place for these sort of situations wherein someone takes over the handover. The wheelchair I'd bought for myself was not suitable but a necessity due to health deterioration which I've tipped up backwards, 1st time I slammed heavyweight on to my spine full of degenerative disc disease which left me in excruciating pain for 2 weeks and the 2nd last week where my head just missed coping stones by literally ½ inch.
I called yesterday and was informed that an appointment had been sent out for the 26th. Two weeks after the assessor returned to work. Meaning my wheelchair will have been sat for 5 weeks now which I find absolutely disgraceful.
Yes I know its rubbish?
Brightness
Categories
- All Categories
- 13.1K Start here and say hello!
- 6.7K Coffee lounge
- 72 Games lounge
- 386 Cost of living
- 4.3K Disability rights and campaigning
- 1.9K Research and opportunities
- 199 Community updates
- 9.3K Talk about your situation
- 2.1K Children, parents, and families
- 1.6K Work and employment
- 769 Education
- 1.7K Housing and independent living
- 1.4K Aids, adaptations, and equipment
- 589 Dating, sex, and relationships
- 363 Exercise and accessible facilities
- 738 Transport and travel
- 31.7K Talk about money
- 4.4K Benefits and financial support
- 5.2K Employment and Support Allowance (ESA)
- 17.2K PIP, DLA, and AA
- 5K Universal Credit (UC)
- 6.2K Talk about your impairment
- 1.8K Cerebral palsy
- 870 Chronic pain and pain management
- 180 Physical and neurological impairments
- 1.1K Autism and neurodiversity
- 1.2K Mental health and wellbeing
- 317 Sensory impairments
- 819 Rare, invisible, and undiagnosed conditions
Complete our feedback form and tell us how we can make the community better.