Hi, my name is Lise, can anyone advise, changes to my mobility needs

Lise_A

Hi,  I've been on PIP since 2017 higher rate living and care and lower rate mobility. I recently notified them of changes to my mobility needs and sent off the review form they sent out. I've just recieved a text this morning that they have now made a decision and I will recieve a letter within 2 weeks with that decision and to contact them if my circumstances change. I'm surprised as when I spoke to them on the phone they said I might need an assessment either over the phone or at home now that I struggle to leave the house. There is no mention of an assessment, and in all honesty Ive been waiting to hear back to have that appt. Is this a good or bad sign? Has anyone had similar? 

Thanks for reading 

poppy123456

You will have had a paper based assessment. This text is a new text they've started to send for existing claims. It doesn't mean anything other than what it says.

For future reference, they no longer do home assessments and haven't since 2020.

Lise_A

poppy123456 said:

You will have had a paper based assessment. This text is a new text they've started to send for existing claims. It doesn't mean anything other than what it says.

For future reference, they no longer do home assessments and haven't since 2020.

Thanks Poppy, I'm surprised as the guy I spoke to on the phone said when we get your form back we will do an assessment over the phone or at home for you if it's easier. It's anxiety inducing having to deal with PIP and being asked questions were you feel you have to prove yourself when life is already hard enough as it is dealing with illness. 

 Thanks for your input  

poppy123456

If it was someone from PIP that you spoke to then that will be someone from a call centre, who have very little knowledge of the benefits system and how it works.

In my opinion, a paper based assessment isn't a bad thing.

Hannah_Alumni

Hello @Lise_A

Welcome to the community!  

Just to let you know, I popped your post into our PIP, DLA and AA section of the forum. In case you had any more questions or queries. 

I hope you are feeling better with Poppy's answers, the whole process is daunting! I hope you have support around you. If you wanted to keep your mind off things, please come join us in the Coffee Lounge. 

Frank1963

HI I HAD A PIP DESISION FEB 2022 WHILE IN HOSPITAL THEY  MADE A DESISION WHILE I WAS IN HOSPITAL WHILE JUST AFTER I HAD 2 HEART FAILURES AND A HEART ATACK NOW HAVE PULMONARY HYPERTENTION AND DIABETES TYPE TWO BUT CAN NEVER GET THROUGH TO THE CALL CENTRE TO ASK FOR A REVIEW WHAT CAN I DO

Hannah_Alumni

@Frank1963

Welcome to the community. I'm afraid ringing them is the best way to get in contact with them;

PIP enquiry line
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

If you need additional support, I'd encourage you to reach out to Citizen's Advice.