Restart program harassing me every week

octopuscat
octopuscat Scope Member Posts: 21 Listener
in Universal Credit (UC)
Iam on UC since pandemic and no fit to work since last year due losing the berating,tinnitus,Maniere desise,
very challenging time and not having my hearing aid for seven monts make me feel really small.
been referred to restart and they cannot offer me communication support which I need.speach to text and translator .as due to being tired my brai;not working properly.they not calling when they said they do then treatiing me with sanctions letters! I am cannot come anymore with pressure but they seems not care.how I can stop them plese,,?

Comments

  • octopuscat
    octopuscat Scope Member Posts: 21 Listener
    Iam on UC since pandemic and no fit to work since last year due losing the berating,tinnitus,Maniere desise,
    very challenging time and not having my hearing aid for seven monts make me feel really small.
    been referred to restart and they cannot offer me communication support which I need.speach to text and translator .as due to being tired my brai;not working properly.they not calling when they said they do then treatiing me with sanctions letters! I am cannot come anymore with pressure but they seems not care.how I can stop them plese,,?
  • octopuscat
    octopuscat Scope Member Posts: 21 Listener
    Losing the hearing in both ears .moderate
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,906 Championing
    Hello @octopuscat

    Welcome to the community! :) 

    I am very sorry to hear you haven't been very well. Then to not have the support you need. 

    I would leave a message on your UC Journal to explain that you are not getting support and not being called when they say they will. I'd also reach out to your local MP as the Restart Scheme is a government scheme. See if they have a contact to help support you. Please keep us updated! 
  • octopuscat
    octopuscat Scope Member Posts: 21 Listener
    They keep on saying is mantadory for people who has been off from work .my reason I am off is as I losing the hearing and other conditions apply .
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    edited July 2023
    Have you been through the work capability assessment process? If so, what was the decision on that, was it LCW or LCWRA?
  • octopuscat
    octopuscat Scope Member Posts: 21 Listener
    Iam still waiting for the assesment.the same with my pip.I am mentally not ok as going to having pernament hearing loss in 2 ears is something I didn’t expect.Maniere desise,anxiety isolation .
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Then you're classed as a job seeker until a decision is made on your WCA. You can speak to your work coach to explain about your health conditions and how they affect you. It will be their discretion whether they turn off or reduce your claimant commiments, some will and some won't.
  • octopuscat
    octopuscat Scope Member Posts: 21 Listener
    Yes I did trust me .but they seems like not understand my healt problem that I communicate via text as still not have hearing aid.I will be have surgery for cholesteoma soon and it will be probably 2 or more this year.They call me and when I say I cannot hear them they say ohh you can as u did answer.ffs really.?
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,906 Championing
    Have you got support from your GP or specialist with the hearing loss? 
  • octopuscat
    octopuscat Scope Member Posts: 21 Listener
    Yes I do .got my hearing aid sorted after 7 monts and will have them in few weeks.but still mentally I am not prepare to get on with live tbh
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,906 Championing
    @octopuscat I'd encourage you to reach out to RNID. They have lots of information and support with coming to terms with it all. They may be able to advise in regards to the Restart Scheme too. 
  • octopuscat
    octopuscat Scope Member Posts: 21 Listener
    Update after ma phone call asssisted with rely they never chased me again.I wasn’t super nice for them and asked how would you feel in 1 day you couldn’t hear an need learn most of things again dealing with depression and someone will push you to interviews lookig for job .travel to unknowing places when you need an assistant.
    the answer was 
    I am so sorry  we gonna update the file.
  • Jimm_Scope
    Jimm_Scope Posts: 4,297 Online Community Specialist
    So is it all resolved now? Let us know if anything else happens @octopuscat or if there's any other issues!
  • octopuscat
    octopuscat Scope Member Posts: 21 Listener
    They put me on hold as I still do not have my hearing aid and need an assistant whatever I go but I think if I gonna pass lwrca they migh leave me alone.
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    If found to have LCWRA then you will have no work commiments or work related activity.

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